Crowne Plaza HUAILAI by IHG, an IHG Hotel

The manager Vivien was amazing and so supportive with English, booking tickets, getting taxis, sharing directions and helping with shopping and dining. Simply can’t thank her and the staff enough. Most amazing experience for a non Chinese speaking traveller in a very non English speaking location that is close to ski fields and the Great Wall of China. Simply amazing

The hotel itself is very nice and clean The staff are very friendly with the exception they really don't speak any English so even the simplest things they don't understand I did pick the property because it said they speak both English and Chinese but they're English is very very limited if at all and then even in all of China when you use a app to translate to Chinese they still can look at you funny and don't really understand it so I'm not sure what the translation does but it's not as accurate as it should be I guess but the rest of the property is at one point was probably very beautiful but they don't really keep it up it's like they just fired their landscaper 3 weeks ago and things are overgrown but it's a beautiful property if it was maintained better but it seems like most of the places I was in in China are the same way where they don't weed or cut grass in certain areas where they should to make it look pretty it's not a deal breaker it's just odd that they don't maintain that better.

very new hotel, good service, spacious rooms and nice facility. located next to a park and has lots of parking. Very professional hotel staff. recommended for foreigners visiting Badaling Great Walls. only negative is that one of the roads to the hotel can be very congested during rush hour.