Grand Mercure Xian Renmin Square

Maybe I am just being mean for not giving this property a five star. The porperty is in a very good condition, not as close to the touristic areas within the city wall. Receptionists do not speak very good english but they did their very best to help me especially when I was contacting my Didi driver for my pick-up. I would definitely stay in this property again though.

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Nice hotel, but not something I’ll recommend to the elderly or if you’re looking for a lively environment. The hotel is within a compound of 3 different hotels, not easily accessible. My immediate feedback: 1) Secluded location 2) Long building, with breakfast in one end. So imagine if you’re staying at the other end of the hotel. 3) All the facilities like gym n swimming pool are not within the building. You’ll need to walk about 8min outdoors to Sofitel hotel to use the facilities. 4) Room is dated. The standard Queen size room is very small. I upgraded the room, as the original room felt uncomfortable. 5) Shower room floor is very slippery. I fell twice during my stay. 6) There’s constructions behind the hotel, which lasted until almost mid night. 7) Most of the staff didn’t smile. There’s that unwelcoming feeling each time I stepped into the hotel. 8) It’s important to pin the hotel correctly as there’s only one entrance. My cab dropped me off at the back gate and I had to walk 20min with my luggage in order to reach the hotel.

Good place to stay!

El hotel está muy bien ubicado, es bonito, y lo mejor de todo fue el personal que fue extremadamente atento y simpático. Queremos destacar en especial a Laura y Warren.

Não tem problema outros comércios por perto

Très bon hebergement pour le rapport qualité prix avec de très bons services Personnel très accueillant et souriant A 5 min à pied du métro et des centres commerciaux Equipments sportifs et piscine a 3 min à pied de l hôtel Je recommande fortement

The hotel is not only outdated but decadent. Installations, rooms, facilities, appliances, breakfast and almost everything are not even close to a grand mercure standard. One day, in the middle of the night there was a power shortage in our room (electrical installation malfunction) and the emergency light was lit on our faces making it necessary to call maintenance before morning and wait for repairs. It has haf its glory days but today couldn't be classified anything above 3 stars. On the positive side the bed was very good and comfortable.

The building and the room has the old english theme which is very unique. i totally understand if the hotel management want to keep to the theme but some refurbishments are needed as the room look worn out i.e bathroom tiles, the cabinets, carpets. Overall, the room was clean and bed was comfortable.

El hotel bien situado, limpio, no hablan ingles apenas y el desayuno algo flojo

When we arrived at 10pm we were greeted by a room upgrade with a welcome cake for our anniversary: simply magnificent: brilliant location, staff excellent all the time, impossible to rate other than as 10/10. Only one small item to comment on: more a cultural difference than anything: the fridge was not cold, probably because the locals like warm drinks including beer. However, plenty of ice freely available on request. In summary, we loved it.

Clean, convenient location, easy access to the subway.

Posizionato al centro di Xi’an in una location sicura e bella, l’hotel ha camere confortevoli, spaziose, una buona colazione (con molto più salato che dolce), la piscina in comune con il Sofitel e puoi raggiungere tutto a piedi o in qualche minuto di tuk tuk. Ottimo rapporto qualità prezzo

O Hotel está bem localizado, mas os quartos são extremamente antigos e velhos. Os carpetes não são limpos com frequência e o atendimento deixa a desejar.

The hotel and service is beyond great! Very quiet and clean. They offer a five star breakfast buffet that includes both local and International food options. Our family enjoys the food and service a lot during our stay. The hotel room is spacious and beautiful. We will definitely book the hotel again when we visit XI’An next time!

El Hotel está en un complejo hotelero que comparten instalaciones, como la piscina o el bar/restaurante. Habitación grande con cama inmensa, ideal para dormir con niño pequeño sin problema. Limpio, buena ducha. Restaurante y bar con precios elevados. En las inmediaciones no hay vida, hay que andar unos 15 minutos para encontrar los primeros restaurantes.

Hotellet är ett äldre finare hotell men idag upplevs det som relativt daterat. Med stora rum och bekväma sängar är det dock ett bra alternativ för priset och frukosten var helt ok med både kinesiska och västerländska alternativ. Läget är ok, inga restauranger utöver lyxrestauranger i direkt närhet men ca 30 min promenad till de muslimska kvarteren samt drum/bell tower.

This hotel reeks cigarette smoke everywhere, regardless it is technically a smoke-free hotel. They don’t reinforce their rule/law. And don’t expect good service at the reception if you need assistance for anything that isn’t checking-in, checking-out.

We loved the GM, traveling as a family of 4 with 2 rooms. The GM is aged royalty, a bit past her prime, but she remains elegant, graceful, and comfortable. Great hotel for the money. We would happily return.

Great customer service. Great room.