Sofitel Sanya Leeman Resort

Amazing stay for family of 7.

Excellent Hotel for families, especially for foreigners. Personal Guest Assistant manages family activity events and kids entertainment program at no extra charges. Customer satisfaction and caretaking is their highest priority. Absolutely best family hotel in Sanya Haitan Bay Region - we visited many other before!

前台人員訓練不足,服務態度需加強！

Kaikki hotelliin liittyvät asiat aivan OK, henkilökunta tosi ystävällistä. Kaikki meni chek out:iin saakka loistavasti. Tämänjälkeen iso ongelma, takuumaksuna 2:sta huoneesta yhtä 6000rmb ei ole hotelli vieläkään palauttanut ( lähdöstä 3vrk). Matkustan paljon ja tämä on pohjanoteeraus.

noice very loud for group activity. bad service counter staff while check in

房间宽大舒适，被褥、卫生间清洁做的很好，早餐丰盛美味，给了我们全家一次非常难忘的旅行记忆。

아침조식이 훌륭했으며, 애프터눈티 이용이 만족스러웠습니다. 수영하기엔 약간 쌀쌀한 날씨였으나 비치풀의 온수풀장이 아주 유용하게 잘 이용했습니다.

가격 대비 불만족, 하이코우에 있는 소피텔이 훨씬 좋습니다. 산야 소피텔은 오래된 느낌에 외관만 화려하고, 방은 냄세가 납니다.

環境很舒服，很方便，泳池開的時間很長直到晚上十點，很開心能早晚都游泳，泳池邊還有酒吧，真的很舒適。 一路往海灘走也很近，有提供毛巾也有救生員，可以在水邊拍照曬太陽待上一整天。 泳池邊的服務是最滿意的，有很多供小孩玩的工具，大人也能玩划槳，電動小浮板等。 早餐也很豐盛，用餐時間到中午11點，非常舒服的享受酒店設施。

We wanted to experience Haitong Bay and had moved to Sofitel from a XiaoDong Bay hotel. Sofitel is definitly a superbly designed property and has some nice touches - kids pools, warm water pools, large lap pools, activity pools and a huge variety of places to lay, sit, rest, nest, swing outdoors. They gym was good, but it could have used a few more machines. I noticed they had a pole, for dancing! Staff were good, but sometimes could have been more proactive. My major complaint is the helicopter that takes off from near the pools sometimes every 15 minutes for short tours up and down the beach. this is loud and annoying - and really is the key thing that would cause me not to return. Guests should be aware that the "no swimming" signs on the beach by the hotel appear to be permanent. So if you want to swim in the ocean, this is not the beach to stay at.

I have stayed a five start hotels in Europe, China, Singapore, and the US. This hotel is not run as a five star hotel. We will not come back.

We had a lovely stay at the Sofitel Leeman in Sanya. The hotell was pretty full so we were swiftly upgraded to a suite which was very appreciated. The service was great and the entire resort was delightful, everything from the main building all the way to the beach, we were greeted by friendly staff and lush landscaping. The pool areas consisted of several pools with a different atmosphere, you will definitely find one you like.

Ce que j’ai aimé : les piscines, la propreté, la disponibilité des personnels. Pas de commentaire négatif hormis que j’ai appris en milieu de séjour que je pouvais bénéficier du club Millésime de l’établissement. Cela m’aurait évité un petit déjeuner musclé avec les 600 personnes arrivées pour un meeting. La responsable de l’établissement s’est bien excusé pour l’oubli.

During our vacation in Sanya we wanted to stay at hotels located on different bays, and after days of researching hotels we decided on the Sofitel Resort. Immediately after arriving we regretted not booking more nights at Soiftel! After a smooth check-in with a paid-for upgrade to a room with a better ocean view, we immediately checked out the grounds. The main pool is beautiful and big, with many areas to swim around and explore. The pools closer to the ocean are also big and clean. The ocean was spectacular. The water is such a pure blue, with gorgeous waves, and a pristine soft sand beach. The only downside is that you can't swim in the ocean on this bay, as there are no nets keeping sharks out. Still it was pretty amazing to be the only people in sight on the beach. The room itself was very comfortable, I like the modern decor and felt the bed was super comfortable. A few things definitely need some updating like the outdoor patio furniture and one of the sockets was loose in the headboard. Additionally, cleaning staff came back twice after we checked in to add items they had forgotten earlier. On our second day they completely forgot to replace our facecloths, hand, and bath towels that had been taken away. Aside from these small housekeeping issues we loved the room. In terms of food options the breakfast buffet was very comprehensive with many Western and Chinese options. In addition to breakfast, we also had afternoon tea in the main bar/cafe area.

这是在理文索菲特的一次非常难忘的度假体验，酒店大气，设施也维护得不错。开始觉得是不是酒店装修太商务太简单，后来陆续去了周围的几个酒店，就设备设施来说，理文索菲特都是非常棒的，而且恰到好处。服务上，前台与工作人员都非常热心，也是那种让人感觉恰到好处的舒适。房间很棒房间很棒房间很棒，非常喜欢。希望酒店方好好的维护设施，因为明年还想再来。

酒店泳池多。有小朋友較方便泳池有滑梯。水不是很深約1.1米 往沙灘方向還有大泳池安徽身約1.5米 不足是往泳池太遠要步行約5分鐘。 海棠區沒有食物選擇及便利店唯一一個68食街人滿為患。性價比不高

房間很大，海景房很漂亮服務態度很好，如果下次再來我一定要再住這裡，酒店去去蜈蚑州岛佷近，周邊環境很好，有沙灘

希望自費項目價格可以便宜些 , 令更好旅客消費 . 另外 , 水上滑梯不夠滑 , 希望改進 , 增加多些兒童玩樂地方

We stayed one night at Sofitel.. The kid pools area are disappointing. Saw sand and and leaves in the pool and the slide facilities look wearing and not safe. Many pointing edges and no wrapping around the slides. I do not recommend to bring kids to play there. Other adult swimming pools are fine. The beach is nice with fine and smooth sand. The food is also good with many choices. We tried the dim sum all-you-can-eat lunch and the experience was bad. Food waiting time is too long. Food is served slow. We ordered 3 rounds but what we ordered did not all finally served, even we asked the waiters to follow up the missing dishes. In the end, they just told us that the food order was missing and the restaurant has to be closed. We paid for the price but did not enjoy what we deserved. This is the worst part of our journey.

일찍 갔더니 객실 업그레이드받았습니다 풀장도 깨끗하고 흠잡을게 없네요 아레나몰 가는데 택시 잡아 달랬더니 너무 가까워서 그런지 기사님이 서비스로 데려다 주시네요 ㅠㅠ 감사합니다 한국어가능한 부산대출신의 남자분 너무 반가웠어요 ^^ 다만 아쉬운점을 꼽자면 체크인부터 체크아웃까지 시간이 좀 걸립니다 지금 다른호텔 왔는데 소피텔에서 퇴실처리가 안되어서 여기서 입실거부 당하고 있어요 소피텔 전화했더니 바쁘다고 기다리라고 하네요 ㅠㅠ