Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated

The property itself was very nice and large. I traveled with my family and two children. There was plenty to do for the younger crowds and entertainment was okay. Personally me and my family didn't feel welcomed when at this resort, we stayed for 6 days and did 4 nights a la carte restaurants, the service was horrible, we were ignored at all restaurants except for the buffet and at the restaurant Yuro. Throughout the whole time at the resort we were ignored and because we didn't speak or understand spanish they did not pay attention to our group. We were overlooked at restaurants and sometimes never served once we were seated. When arriving to the resort there were no wash cloths, only big towels, we were told someone would deliver towels at 12am and even told there were none to give out, I never received towels throughout my stay. I was given a large pool towel and scissors and was told to cut the towel! The tub was dirty with black marks inside and the white sheets had red stains, never even complained about that. My child felt faint at one point and I asked for a medical personnel to just take a look and was told i had to bring my sick child to another resort or if the medical personnel was to come to me the fee would be $400.00. I asked if I could bring food to my sick child in the room and was told no, I was told I would have to wait 45 minutes for the food to be brought to the room. This was the worst stay ever, complaining to the front desk they did nothing.

Nothing really

Do NOT be fooled by the 5-star label — this resort is far from it. Our stay at Bahia Principe Luxury Esmeralda was one of the worst all-inclusive experiences we’ve ever had. The resort is small and not directly accessible by taxi — we were dropped off at Bahia Principe Fantasia and waited over 40 minutes for a golf cart to take us to Esmeralda. The only highlights were our butler Miguel, who was exceptional and went above and beyond, and the Friday night entertainment. Everything else was a huge disappointment. We booked thinking it was a newly renovated 5-star resort, but it felt outdated and poorly managed. The buffet served the same bland food daily for both lunch and dinner. The à la carte restaurants were hard to book, and the only great meal we had was at Limbo — located at a different resort in the same chain. Drinks were terrible — every cocktail tasted like straight sugar syrup. Service was consistently rude and unprofessional. We often had to wait nearly an entire meal just to get simple drinks, only to be ignored while servers prioritized familiar guests. The beach was filthy and full of seaweed, with no effort made to clean it — unlike neighboring resorts. To top it off, we were constantly bitten by mosquitoes. This is not a luxury resort. It’s a poorly run property hiding behind a name. We’ll never return — and neither should you.

Todo estuvo muy excelente , solo que la habitación necesitaba muchas más aire acondicionado. Estaba con muy poco frío.todo lo demás bien

Food was ok no spectacular

El personal ddl hotel muy buenos y están para lo que necesites pero la limpieza muy mala las almohadas con olor y las sabanas no están lavadas bien y había cuca en el baño que salían por la noche y las instalaciones de las habitaciones muy malas por la humedad

Really good

Love this place. Been here twice and I never go back to any resort more than once ! It’s so cozy and convenient. Food is delicious. Pools are great drinks are amazing. Beach and pool are adjacent to eachother no need to walk far. The staff is friendly and just overall vibe is perfect. Kids have fun as well. They have water slides and little canoes for kids to ride in the pool. And nightly entertainment. I have no complaints. All restaurants are directly next to each other and if you want more options you’re able to take the trolley to the sister resorts and eat there. I highly recommend this place.

Excelente

We are a couple who were in Bahia principal luxury Esmeralda in the first week of June. We really liked the resort. New beautiful room, delicious varied food in the restaurants, very friendly and attentive staff. The reason why we do not give the highest score is not quite correct information from the company that carried out the transfer from the resort to the airport. The fact is that according to the existing rules in Bahia, transport companies can only pick up guests from Fantasia or Turquesa, if you do not live there, then you need to go there. If you are not correctly informed, and you find yourself in the wrong place, then the transport company simply leaves without you. Which is what happened in our case. And one more small addition. Unfortunately, during our stay there was a lot of seaweed. It was impossible to go into the water. The resort tried very hard to improve the situation, cleaning machines worked even at night. We understand that this is nature and it is necessary to take this factor into account when planning a trip.

I recently had the pleasure of vacationing at this property, and the experience was truly exceptional. The staff provided outstanding service throughout our stay, always attentive and welcoming. The variety and quality of the food exceeded our expectations, offering something enjoyable for everyone. The surrounding area was beautiful and ideal for a relaxing getaway, and the children's park was a wonderful addition that kept the little ones entertained. Every aspect of our stay reflected excellent care and attention to detail. We are already planning to return, as our experience was nothing short of amazing.

Easy access to the beach for swimming, walking and relaxation. And of course drinks and eats. There is also 2 big swimming pools and jacuzzi. Staffs are very friendly. The place is clean and safe. We enjoyed it and recommended to our friends and who already book this November. Yey!

Staff were amazing. Luis at guest experience was very helpful throughout the entire trip. He went above and beyond when it came to answering questions and providing resort information. Kalvin at the bar on the weekends was an amazing bartender. Very friendly and welcoming. Overall the staff was very friendly and will be the reason for me returning to this resort. Cleanliness of utensils at the restaurants should be better. The Italian, Dominican, and Mongolian a la carte were amazing. We did not enjoy the Brazilian as much and did not have a chance to try Indian. The seaweed on the beach was not pleasant at all. It was an eyesore and did not make the swimming in the beach enjoyable.

Beautiful and friendly staff

Love the hotel. The staff is amazing !!!

We really enjoyed our stay. We will recommend it to our friends.

Landcruise!

Animation

This property was okay. However they need to work on their service response. Whenever you call the front desk or reception for something, it took way too long for them to respond, sometimes they never show up with that you need. 1. My first night there the bathroom smelled funny even after many attempts to clean it I stay in room 93001. 2. I couldn’t figure out how to get the main shower to work on my first night there, I asked for someone to come and check it out because I initially thought it wasn’t broken. No one came until the next morning when I started to make a fuss and get very upset. I was a solo female traveller now imagine, if I had a safety concerns there would be no one will there to help out 3. Everyday housekeeping will clean the room and not restock my towels, supplies or bathrobe. I had to call the front desk for towels and they either took very long to bring one for me or they never brought it for me 4 . On my last day at the result by airport shuttle was scheduled to come to the resort at 10:55 am. I had called the front desk at approximately 10:20 to come and help me carry my bags and for the check out. I called three different times but no one came to assist me. I had to drag my bags myself to the front desk to check out and they still wasted my time at the front desk, I almost missed my airport shuttle 4. I have to say tho some of the staff were really nice especially on my first day when I had left my bag on the shuttle bus. They were supporti

We liked the overall experience. It was clean and the staff was great. The beach and pools were awesome. We felt the food could have been better. Also that the private pools were dirty from pigeon poop. We also think there should’ve been more options for English television.