Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana

We loved this resort, would absolutely stay again, very luxurious

Definitivamente tengo que regresar!

Generally good, but a few significant problems. * no enforcement of "no smoking". Multiple people smoking vapes and cigarettes at the pools every day. No enforcement by staff and it was obvious to smell. All kinds of staff walked by without doing anything. * Staff "marketing" in the lobby. Guys who harass you to sign up for a 90 minute class for some coupon or something like that. You end up trying to avoid the main lobby at all cost because you're going to be harassed by some aggressive "marketing" person every time they see you. You paid for a relaxing resort, but you're being bugged to watch something like a time-share presentation all the time - yuck. * aggressive cigar and jewelry sales on main pathways. Again, they generally make the campus unpleasant to be at. * did not honor my shellfish allergy at the sushi restaurant and brought out a shrimp nigiri on my plate. I am not deathly allergic to shellfish so it was no big deal but this is a serious problem. * all prices listed everywhere on the resort are in USD, but then when it's time to check out and the bill comes it's in DOP, so it makes it hard to validate that the bill is correct. I made the staff adjust the DOP to USD and it seemed OK, but for example, we did two excursions for $30 each, but then, a few days later, when I asked her to convert the DOP to USD on the bill it was $61. That was the case for every line item and then the total bill in DOP was converted to USD. Am I paying extra for conversion?

Really good this place. We have a really good time. We will come back. The bartenders really good, Diorka an Pedro in the beach were super good and fast. The Venezuelan were really good on entertainment. We enjoyed it.

Check in was delayed with little feedback. There was a fire on night nearby that made the room smell like smoke all night. Burned eyes not pleasant at all. Beautiful facility.

Great staff. Sometimes hard to understand. Servers and bartenders were spot on. The pool staff was great too, plus the ocean dude waiters. The folks attending the non-motorized sports equipment were good as well.

wonderful holiday with all inclusive services! Pure relaxing holiday!

I highly recommend the Hilton La Romana! I'm the kind of traveler who does a lot of research before choosing where to stay, and I like to feel confident that I’ve picked the best option even before the trip starts. In this case, I can say with certainty—Hilton La Romana did not disappoint! Exceptionally friendly staff – everyone we interacted with was welcoming and went out of their way to make our stay enjoyable. High-quality food – While most all-inclusive resorts don’t offer gourmet-level cuisine, Hilton La Romana delivers consistently high quality meals. Amazing location – right on the beach, perfect views, and easy access to everything. Overall great experience.

Love the place i would come back again in the future

Property

I didn't like some staff on the lobby bar not doing there job nicely and rude

Um dos pontos que me surpreendeu positivamente foi a limpeza. Os banheiros eram todos muito limpos e os restaurantes também. Sempre que entrávamos nos restaurantes, nos questionavam se tínhamos alergias e ofereciam álcool gel. Ficamos bastante tempo, comemos de tudo e não pegamos nenhuma virose de praia. A estrutura era boa (praia, muitas cadeiras disponíveis, muitos restaurantes, parque aquático perfeito, toalhas, piscinas, passeios turísticos, spa, casino, lojas, cafeterias). Mesmo sem ser “enclave”, conseguimos aproveitar. Mas é interessante ir sabendo do “enclave”, porque eles oferecem. Pontos negativos foi que sentimos falta de arroz branco (típico da culinária Brasileira). Tinha morcegos em cima do forro do nosso quarto que faziam barulho à noite (recomendo não ficar no último andar). No último dia, fomos abordados pelos vendedores do The Playa Club que tomaram muito tempo nosso (justo no último dia). Por fim, a camareira não recolocava todos os produtos do banheiro e do frigobar (só quando eu pedia). Fora isso, vale a pena visitar o resort (nota 8,5).

Nice Hotel

The place was definitely clean — in fact, everywhere smelled of bleach. But I can’t say enough about how terrible the food was — by far the worst food we’ve ever experienced. And I booked this spot because the reviews mentioned how great the food was. Even the fruit wasn’t good, and the Caribbean always has great fruit. I mean the fish was mush — which makes no sense given where we were! I resorted to eating rolls with butter and cucumber slices for lunch most days. I could go on and on about the food but I’ll share some positivity. The beach was beautiful! Overall the facilities need a good updating but that’s pretty typical these days and not a dealbreaker (again, because it was overall clean). Take it from me, if you enjoy decent food (at a minimum) particularly on vacation, book elsewhere!

The staff was excellent and helpful. The property is lovely. The food just ok.

Overall, as an adult only resort, the place is excellent is very quiet for those of us that are looking for peaceful retreat for from our busy lives. The only complaints I have is that the parking availability for the adults only is very limited so innocence you have to park in the family parking lot and walk across the resorts. It’s a little new ones not a big deal but it still it’s like take away from the experience. The other thing that I would complained about is basically how stingy the staff was about giving me one of those beach totes that they offer to to customers. We were two people in my room and they gave us only one bag indicating that it was only one bag per room even though there’s two beds and two people so when I asked for one, they asked me to pay $30, USA dollars for a bag that is made out of canvas probably in China for like five cents at the most. And that level stinginess threw me off completely. But other than that, the place is nice. The beach is a little rocky at the entrance, but it’s manageable. The food choices are limited, but they’re good food choices for a very short stay perfect to just relax and decompress hop on a plane and return back to your busy lives.

The property is beautiful

Very impressed by this resort. The beach was better than expected, the pictures online do no justice. The grounds are super clean. The food was great we loved the selection. And the Cinolas beach restaurant was so romantic great food. The pools are stunning. This is a great resort to relax. Only downside would be lack of pool side entertainment, no music playing and not much activities for young adults but I would absolutely come back!

El personal no paraba de poner impedimientos y tratarnos mal durante toda la estancia. No pudimos disfrutar de las vacaciones. Ejemplos: nos cargaron conceptos que no habiamos disfrutado, servicio de bebidas muy lento, comida de mala calidad, reservamos una actividad de padel surf y se olvidaron de apuntar nuestra reserva... Además, Jose Luis (gerente de eventos) nos intentó engañar continuamente con cenas y eventos que no valían ese dinero y el último día intentó colarnos una cena de más que no habíamos disfrutado. En definitiva, mal trato del personal y no paraban de ponernos problemas e impedimentos.

Necesitan un poco más de calidad en el servicio de los restaurantes y la calidad de la comida