Casa del Lago Lodging House

We (family of 3) stayed for 4 nights in the tortuga bay suite. So I can only speak for the room we stayed and not sure how other rooms are as they are all different. Overall, we are very disappointed and feel frustrated on our stay. The room looks nothing like the pictures. It is very small, dark, damp and hot with little space for luggages. The description says there is 32 inches LED TV, but there is no TV at all. My husband and I with our 8 year old son are skinny people, but we feel nowhere to move in the room. No counter space in the bathroom for toiletries at all. When we first arrived, the ac wasn’t working. Although the host called the technician to fix it. It was only better the first night. For the rest of our stay, the ac only made loud noise but no cold air. We asked to change room but we were told no room left. There was a small window facing the bed on the wall between our room and the outside hallway. And The light was on every night until midnight, which makes the sleep impossible. We WhatsApped the host to turn off the light, but the host never got back to us. Also since the window next to the bed is right next to the busy street, it is extremely loud when every car passing by. We almost wake up every hour with the noise and the light. The only pro is the location which is 5 minutes walk to the town and the pier. I wouldn’t pay $150 for this type of room.

The Tortuga bay suite is right by the street so you hear the street noise until about 10:30pm on workdays and about 11:30pm on a Friday. The air conditioner doesn’t work well. It makes a noise at night and is quite disturbing. With the many mosquitoes, we could not open the windows and it was quite a terrible experience to sleep at night. The soap and shampoo/body wash are diluted. The fridge is incredibly noisy and you cannot sleep with it being on. The plates are dirty and require extra cleaning. Space is very small for a family of four and there isn’t much space for luggage. Oh, and there is no breakfast option (with pay) at all.

Muy buena ubicación

La Casa del lago est un établissement charmant, où l'accueil est de grande qualité. Elena est presente et tres serviable. Les chambres sont belles, decorées avec goût et confortables. La presence de petit patio avec table et chaises offre un espace supplementaire à la chambre. Les petits dejeuners sont succulents.

Un lugar acogedor, lamentablemente no cumplieron con lo q estaba indicado en la página de hoteles.com Indicaba que dentro del valor estaba incluido el desayuno, pero la dueña comentaba q era una promoción anterior, y culpaba a esta app de no actualizarlo. Desde el principio no hubo buena predisposición en este tema, a pesar de enseñarle lo q indicaba en la página