City Sleeper at Royal National Hotel

Lovely stay. Clean. Only issue it was a heatwave and no air conditioning although the staff kindly left a fan in the room, however it was still stifling hot. The room, and bathroom especially, look recently refurbished, maybe upgrading the windows to double glazing and air conditioning would be the icing on the cake. Overall though would definitely stay again, just at a time of year with no heatwaves.

Great location and a pleasant room. No air conditioning which was a surprise. Rooms come with a portable fan. Definitely got warm. Other than that, clean room in lovely Bloomsbury right near the British Museum.

This was one of the most TERRIBLE, AWFUL, HORRENDOUS experiences I have ever had at a hotel, and I have been traveling around the world for decades. When we checked in, we were told they didn't take American Express, which was not clear when I made the reservation. I offered to pay in cash, and they said they didn't accept cash. The management was extremely rigid and unaccommodating. We tried to work with them, and they just kept saying, This is our policy, we can't do that. They made no attempt to work with us or try to help us. I was finally able to pay the hotel bill, but it required me to become overdrawn from my bank account by thousands of dollars. The management of this hotel has the philosophy that they are always right and the customer is always wrong. They never apologize and never compromise. They run the hotel like the government of the former Soviet Union. Another thing that went wrong was that they put us in rooms that faced a courtyard with an outdoor pub. It was extremely noisy at night, past midnight. One night, there was loud carousing from people that went well past 2:30am. The hotel allowed this and did not intervene to stop the noise. They did change our rooms the next day. The worst aspect of this hotel is that they it's all about their policies and not about the needs of the customers. This hotel does NOT deserve the rating of 4 stars and excellent.

Simply fantastic!! Great location, facilities were spotless, fresh, modern and the staff were so kind and friendly. The breakfast was beautiful with so much to choose from. When booking I was asked if it was for anything special and I explained it was a surprise trip to London for my husband to celebrate our 20th Wedding Anniversary, at check in we were congratulated on our anniversary and on arrival in our room a beautiful display with fresh roses and petals adorned the bed, along with a beautiful letter wishing us many more years of laughter and love together with a complimentary bottle of wine with two glasses ... such a special touch for which we were so grateful. Thank you for making our trip to London so special and memorable x

Clean hotel near to pedestrian areas but slightly small room typical of most UK/Europe hotels. Decent breakfast included.

The hotel does not have AC and as it was very hot in London, I was not able to sleep properly

Decent enough property. Great bathroom and nice room. The problem was the heat. There was no air conditioning. And London is currently going through a heat wave. The rooms were like little ovens. All they gave us was a small little fan, which basically did nothing. And the windows barely opened. Getting to sleep was really tough. My advice: make sure you get a room with an air conditioner. Otherwise you will suffer.

ツインの部屋に泊まりましたが、部屋が広めで、問題なく大きなスーツケースを広げることができました。 外向きの部屋で、窓から風も入り、快適でした。 シャワーの水圧は弱めで、部屋にティッシュペーパーは置いていませんでした。

Ikke pengene værd. Rengøringen var ikke god, der manglede aircon og vinduet kunne kun åbnes 10cm, så der var dårligt indeklima. Morgenmad var indkluderet, men den var heller ikke særlig lækker.

Good room but no air conditioning.

Stayed one night for a special occasion and the hotel and room were perfect. The room was absolutely spotlessly clean and well appointed with a lovely fresh bathroom ensuite. Check in super quick and they kept our luggage after checkout until early evening for no extra charge so that we didn't have to find storage elsewhere until we travelled home. Breakfast very good with all the foods you might want fresh and well presented. Only point worth noting is that there was no air con - it didn't matter for us as the weather was clement but if it was a heat wave it might be something to be aware of. However we would certainly use this hotel again, it is probabaly the best short stay hotel in this area of London in this price bracket.

This is a great hotel in so many ways but a BIG let down and what ruined my mornings is the slamming of the doors by the cleaners. All morning from 7 or 8am till the afternoon, as they go in and out of each room to clean then allow the doors to slam behind them. It is so loud and rude, and ruins that whole 4 or 5 hour period of time. I have complained about it many times and nothing seems to change. This is why now I am writing a review. I didn't want to have to do this because it is a great hotel.

Great location. No air con, just a small fan, so room was hot and stuffy at night even with the window open. The location was really good but pricey for what we got.

Efficient check in

Room was very clean and had everything we wanted and the hotel is very central for walking or getting the tube. There was no air con in the room and only a fan to help cool it down, as we were there during a heatwave in July this made the room very hot, the fan helped but air con would have been nice. This is not a complaint at all, just an observation as we had stayed here before in October and the room was a perfect temperature.

I though the staff could have been more friendly and the breakfast , apart from the scramble eggs was less than poor

Fantasy hotel !! New , close to many places

Hotel was very convenient with parking on site. The room was quite small but very nice & clean with a comfortable bed. I booked a twin/double & wanted a twin but there was no option to request this. The room was setup as a double & there were no twins available. Not sure if that was the hotel or Expedia at fault!

Very clean, friendly staff.Good breakfast choice

A szoba kényelmes szép új tiszta de Klima hiányában többet nem választanám. A szellőzés nem megoldott nagyon kicsire lehet nyitni az ablakot.