Hamlet Hotels Maidstone

I’ve already reviewed this Hotel any comments still stand except for the lady at the front desk was barking commands at me. It had been a long day and I was tired and felt rushed. It won’t stop me from booking again in December. I might even bark back.

We needed to change our room when we turned up as my granddaughter couldn't walk far and they were able to do this for us , breakfast was lovely

This hotel is tired and needs a renovation to bring it up to a reasonable standard. The staff need training in communication skills. The check-in process is abysmal and the staff seem to find it too much trouble to check whether guests have already checked-in/paid.The evening menu misrepresents what is actually served to paying guests. We could not eat what was served to us and ended up walking out. So very poor!

The hotel is a bit tired and the upkeep and repairs have been very poor. The staff are wonderful and it’s clean, linen is fresh and food is good. There are no switches or plugs for the lights or phone charger beside the bed so you have to get up to access them.

Travelling with my daughter. Room was good. Shower was poor.

Had evening meal and paid extra for full English breakfast. Both were great value for money and well presented. Hotel room had everything needed and we enjoyed a quiet, comfortable night. Staff lovely, helpful and courteous. Wanted to please their guests. Check in was self service but a little difficult due to us having booked though a booking site. Receptionist had to sort out the difficulties. Would prefer a smooth person led check in.Hotel tired in places update in decor needed in public areas but overall good stay and we would return.

radiator on in room when outside temp 25 degrees, did swap but room still hot

Clean and comfortable rooms. The staff were excellent

It is a lovely property staff are excellent. Food could be better. The rooms are comfortable bath room very good but the main room could do with some up dating over all we enjoyed our stay thank you

Great service from Manjo. Really helpful and very positive guy. Unfortunately the room was dated, warn broken wardobe, little pressure to shower, old carpet, poor iron. Restaurant times really dissapointing evening meals finished far to early breakfast only until 830am. Didnt get either in the end

Not a good experience.Staff overly attentive in an annoying way apart from a 15 year old girl waitress was lovely and only staff member who seemed to know what to do.room was very basic and outdated dirty marks on doors no lock on bathroom door curtains on window badly worn and falling apart beds very uncomfortable . A shame as this hotel used to be outstanding will not be returning

Staff didn’t seem to know what they were doing at check-in, so my stay didn’t start well. They are all quite young without much experience in my opinion. The hotel overall whilst it looked as though it had been recently decorated in the reception, restaurant and bar area, it was a very poor finish. I paid for a superior double room which was on the 2nd floor, and there are no lifts which isn’t good news if you have heavy luggage. Whilst the reception staff did offer help with my suitcase & bag, anyone who has mobility issues would find 4 staircases challenging to get to the 2nd floor. The superior room was nothing short of a very basic standard room. The bathroom needed a good clean, and the toilet definitely needed a good bleaching. The plugs for the sink and bath were detached from their chains, and the bath looked dirty, with the anti slip pads grey in colour where they have been there for years. The carpets in the room were worn and stained. There was no telephone as advertised on the website, so that needs updating, as does the hotel. Unfortunately, I booked another non-refundable stay later this year at the same time as my stay last weekend. I wouldn’t recommend this hotel. Had I not already paid, I would be looking to stay elsewhere.

Staff were very accomodating and friendly. Room is big and warm but a bit dated. Breakfast was nice. Good stay.

Lovely hotel and staff. I spent a few nights in a double room. It was clean, quiet at night and the bed was comfortable. The bar is handy for a Sunday afternoon with a great out door seating area. Breakfast was great too. Lovely and friendly staff. Good all round.

Everything was nice the food was great. The only downside is the showers lack a little pressure. Would stay again

Service and staff were very good. Very friendly and went out their way. Not so good was the condition of rooms and decor etc generally in the hotel, away from the main reception. Rooms very dated and scruffy. Shower awful. Ventilation in rooms awful - just as well not warmer weather. For the room rate charged definitely not worth the money. We had 2 rooms for a family of 5. Try to charge extra for early check in when rooms were clearly ready. I have never come across this before. A Shame as a lovely hotel from the outside. Lots of potential.

The breakfast was amazing, on a main road and no air conditioning so windows open all night. Busy busy junction if facing the front. Good room amenities and the service was excellent, great value all in all.

Disappointing - photos on web site lie !! Booked a superior room - that was a joke - if you wanted your room cleaned it was an extra £25 per night !! However you could have clean towels from reception at no extra cost 😂. The restaurant was grim and the food below par / it’s definitely a tradespersons hotel by the amount of white cans in the car park . Our room was very dark, the bathroom needed a deep clean ! You needed to put the shower in for 29 mins before you needed it to get hot water - definitely not staying here again - but the staff were friendly so one positive !

Stayed for 1 night, really glad it was only 1 night. The positives, good size carpark and the staff seemed quite attentive. The negatives, the hotel is really dated, my room was a called the cotrage round the back,the bedroom door opened onto carpark,it was near a smoking shelter by the kitchens and had a parcel drop off and collection by the door, i was disturbed all night,got a terrible nights sleep.the curtains were fitted really badly,couldnt close fully over window, anyone passing my window could have seen in. I got changed in the bathroom. The bedroom area had a lyno on the floor,plastic floor. This place was probably the worst hotel ive stayed in. I will never stay there again.

Clean warm and breakfast included was nice. To be clear to anyone staying expedia need to remove swimming pool from the list of facilities as there is no pool, there is a leisure center in the area. All the staff were friendly and helpful but they did have a food delivery issue so some options were not available. It was a bit confusing if we could eat in our room or not but eventually we just ate in the bar. Overall for the good price it has all the things you need, i think expedia needs to make it clearer about the pet friendly rooms.