Hilton Northampton

All of it

At check in receptionist instead on taking payment because he couldn’t see it even though we had paid. He seemed inexperienced and was more interested in having a banter with a drunk guest. Breakfast was horrible!!! It was scrounging hot in the room. A small fan was provided but only circulated the hear in the room.

We stayed on a Saturday night and the restaurant is closed of a weekend we was told after we booked in. The bar menu was not very good. The bed was comfortable but Pillows was so soft i work up with a bad stiff, neck.

Spacious room bed comfortable. Had dinner at the bar which was mediocre. Staff friendly and helpful.

Property was okay. Disappointed that there was no fridge or air conditioning. There was mould on the ceiling in the bathroom.

Nice clean hotel, i arrived late at night butvwas jonproblem as was promptly checked in and had a good nights sleep. Gym was good and breakfast was brilliant. Thanks

Rather tired room that although spacious was dark. Certainly no wow factor

Lovely stay. Very comfy

All fine, slightly dated room

Enjoyed our stay till check out time. Charged 4 times for same drinks ! ,reception advised it was resolved before we left but it wasn't. Took over a week to resolve the over payment and no explanation on why it happened after i had asked. Check your bill and your bank No apology for their mistake !

Amazing staff really helpful and lovely hotel and breakfast. Th only let down was the public toilets jn the lobby. From checking in to checking out (24 hrs) the mens and ladies loos remained dirty. (Stains in all loos) no loo rolls and a pair of old shoes disgarded in ladies. They were grim and e told mmbers of staff at the night time bar. My partner was quite shocked to see the mens in the same state on checkout today. That needs addressing as otherwise a perfect stay.

Great breakfast. Hotel looks a bit dated but recognised as major refurb on way.

The property has no airconditions and no mini fridges in all their rooms either. This is the middle of June where the temperature is the hottest. The room was very hot and stuffy.

Great hotel, big room with desk so perfect for work. Lots of parking at a small cost. Breakfast was great, room really clean and gym access 24 hours which is perfect when youve worked late. Staff are really friendly.

Service was poor, we were charged an extra 5 pound for parking that we were not told about. The breakfasts was a buffet, uncleaned tables had to wait 25 minitues for sausages and bacon. The food was not continually being stocked up. And in the evening there was only one person at the bar. Overall very disappointed in the hilton

What a fantastic service and cleanliness of the room

We were checked into the hotel by Angela who was super friendly and very welcoming The hotel is undergoing renovations, so the rooms are dated but clean and very spacious The buffet breakfast was very good, a great selection, also availability of cook to order eggs and omelettes was a olus

We stayed for a single night. Staff didn't know timings for meals/gym/breakfast. Evening meal was well below expectations for the price paid...singapore noodles with chicken (chicken was pretty much non-existent and hard at the edges, ie. microwaved). Adult lasagne was the tiniest portion for £20 and you didn't get any extra ie garlic bread so paid for chips. Childrens advertised fusilli pasta was macaroni. Beds were hard and showers cold. Would be happy with some form of refund or voucher as concerns raised at hotel were dismissed. Would not expect this from a Hilton.

A bit disappointed used this hotel often but needed twin beds someone was talking and making load noises late at night

I’ve stayed here many times so I was unhappy that changed in my plans was not accommodated on request. Poor customer service on Hilton’s behalf - I had requested to change my date and was declined. That said, the room was clean and the breakfast service and offer much improved from previous stays. Rooms are a little dated and never like a shower with a curtain but for the price and convenience you can’t grumble. Does feel like an uninvested Hilton though