Holiday Inn Express Manchester - Salford Quays, an IHG Hotel

Some rooms have connecting doors to neighbours even though we didn't know them and this means if you get "noisy neighbours" you can't do a lot about it. Some rooms on the first floor are near the outside air conditioning units which can also be a little noisy. Staff were friendly and helpful despite it being very busy at times - Easter combined with MUFC maches. Very handy for the media city area restaurants and the IWM Manchester and only a relatively short walk to a tram stop. Good food choise at breakfast

The rooms were so small for families, and the sofa bed was uncomfortable. Our room's air conditioning system was not working, they offered to send a heater, and change the room for the next day. But the night was freezing, we didn't want to stay any longer. We left early. At least, the team was helpful to our needs, they were kind.

I had a tough time reviewing this property. For example, every staff member I talked to was polite, knowledgeable and helpful. However, the toilet in our room got stopped up and there was not only no maintenance staff available, but not even a plunger. We were advised we could use the public bathroom off the lobby and it turn out there was only one stall in the men’s room and that stall had a broken door that could not be locked! We were also told a maintenance man would come the next day, but we never saw him. It should also be noted that our room was not cleaned one of the three days we were booked in the hotel. On suggestion for improving the overall customer experiences is that the facility should subscribe to at least one of the TV services that provide coverage of football games. The facilities location is a real plus. Easily walkable to a plethora of nice eating places, Old Trafford, and public transportation.

Great location near Old Trafford and the shops and restaurants of Salford Quay. Walkable to trams if going further into Manchester. So many convenient options around. Breakfast was pretty good and very well managed by the staff.

Staff was amazing!!!

Excellently located for a trip to The Lowry Theatre. Comfy bed, great shower and a tasty breakfast. Staff lovely and welcoming too.

Everything was excellent, staff, rooms and breakfast. Would definitely stay again.

Arrived early room was ready they allowed early check in which was so nice after a long drive from Scotland, staff were so nice and friendly and helpful and so welcoming with out dog room was very nice and food was lovely

Hyggelig betjening.

arrived early (1pm) and was able to check in immeadiately , a great start. Room and the hotel was very clean and tidy. The free breakfast was excellent, set us up for a busy day.

Lovely hotel, great location for a game at Old Trafford. We’ll definitely stay again

The entire staff made us feel at home.

Very kind and helpful staff

Hotel was absolutely filthy the bedding had a smell of foist, the bathroom was disgustingly unclean and I’m usually not one to complain, the water had bits coming from the taps, mould, excessive dust everywhere it was appauling and we usually love a holiday inn. Breakfast was so busy they weren’t cooking food properly it was part done, knives and forks dirty with dried food on. Only plus side was lovely reception staff who were understanding when I complained and the location

The Service recieved from Catlin and Daniel was that exceptional. i have emailed the head office to give credit to these two employers, which doesn't often happen in the Hospitality sector.

We stayed for 19 nights Jan- Feb 2025. The hotel is in a safe convenient location, a short walk to the Salford Quays tram stop. The staff were all super nice and helpful. The morning breakfast buffet was good with eggs, bacon, sausage, hashbrown, beans and tomatoes. It was an easy 15-20 minute walk to Old Trafford. We would stay again!

Great reception staff. Went out of there way for me. Struggled with the step in the shower.

Customer service was excellent from Rhys who booked a taxi to take us to our venue and got us a very good discount. Hotel very clean and excellent breakfast.

We stayed 18 nights and never had an issue. The staff were super nice!

Stayed for a night football match at Old Trafford. Previously have always stayed at Premier Inns but when looking for this match saw Holiday Inn Express at a good price so decided to try it. So glad we did, very impressed with the hotel, staff etc. Will definately look at stopping again on match nights.