ibis Styles Birmingham NEC and Airport

Great hotel near NEC. Rooms had aircon which was massive bonus as staying during heatwave

Fast check in and the room had efficient air conditioning

Would have given it 5 stars but trouble with lift next to reception . Seems petty but the button never lit up or seemed to work . So often waiting for lift that never came . Seems a very easy fix and reception were aware .

It was fast to check-in, although it was far from the city centre it was easy enough to get a bolt or uber to get to the city. The train station is also close by so there are more options to travel from there.

Room 203 is right next to a very busy highway. At first I thought the window was open, but it was not. The loud highway noise was ongoing all night. I will not recommed this loud location. There was no soap in the dusch, så I took the one from the zink to get sope.

Wir waren für zwei Nächte in dem Hotel um das Black Sabbath Konzert zu besuchen. Für diesen Zweck war das Hotel perfekt, 10 Minuten Fußweg zum Flughafen, 5 Minuten Fußweg zum Bahnhof, so konnte man die Innenstadt gut erreichen. Die Lage war trotzdem ruhig und etwas abgelegen. Die Zimmer waren sauber und das Personal sehr nett und hilfsbereit, wir haben uns dort wohl gefühlt.

Staff were super!

The staff were very friendly and helpful when asked

A fairly standard short stay.

Clean and modern, welcoming

Booked room via Hotels.com which no often use and never had any issues. Myn21 year old daughter and friend arrived at the hotel after dark and we’re already distressed becaus they had gone initially to a different hotel. Male member of staff at check in told them there was no reservation. Rude and unhelpful and told them there was nothing he could do and they would need to leave. Despite showing him the email receipt he still would not help. Tried ringing hotel nobody was picking up and then tried Hotels.com virtual assistant. They initially could not get hold of hotel. Eventually after insisting staff check again my daughters reservation was found. Hotel staff then lied to Hotels.com saying daughter had checked in over an hour earlier. Very poor service. Everything with the room was fine when they got it. Clean and comfortable. Just a pity about the attitude of the member of staff.

Lack of signage, staff didn’t offer much up other than our room key

Functional and convenient. The Southern Irish lady on reception when I checked in was exceptionally friendly and helpful. She made the stay a pleasant one as for me staff are what make a hotel and she nailed it.

Lovely big family room. Comfy bed, good shower with in room toiletries, tea and coffee making facilities. Good restaurant downstairs with plenty of choice.

Perfect for one night stop over

Check in was a bit slow and no information given about breakfast or the rooms/how to find. Was lacking

Short walk from the airport. This hotel has air conditioning!!

Second time we've stayed in the past couple of months and we'll definitely be back. The customer service is excellent - all the staff are happy, friendly and helpful. We booked a double room for one night but at short notice decided to book a secind night. By then, only a twin was available so we assumed we'd need to check out of one, leave our luggage somewhere and then check into the second room. When we went to ask about leaving luggage in the morning, the receptionist had already arranged for us to stay in the same room, checking us back into it. The hotel is perfect for the NEC. We went to Gardeners World Live and the Good Food Show and even some high profile presenters were staying and enjoying the buffet breakfast!

Solo fue de pasaje, una noche para coger el vuelo… servicios básicos

Comfy hotel with friendly and helpful staff.