Mercure Tunbridge Wells Hotel

Friendly staff. Value for the money.

The breakfast was good and made eggs to order. Reception helped us out with taxis. The bed was comfortable. On arrival things such as parking and breakfast was not made clear to us so we had to ask plus there was confusion over payment. The hotel was clean in the surface but not thoroughly on closer inspection. It was very hot outside and we had a fan but it was not very powerful making being in the room for a long period of time unpleasant.

Hotel is in poor musty smelling condition. Paintwork, carpets fixings is all very old and dirty. Musty smell is so strong in the back rooms 279. Curtains are dusty and smelly. Its in desperate need of an overhaul, definitely not a 4 star rating.

Good stay, comfortable beds, room are a little dated but not a problem for the price we paid. Clean and tidy.

The room was terrible and smelt dirty, the fan did not work properly. Disrespectful residents banging and talking loudly in the corridors, and i swear i had a nocturnal ta dancing elephant in the room above me.

Definitely not a 4 star hotel .. room way too hot. Freestanding air con unit not working properly as dial broken .. no doors on the wardrobe as they had been taken off .. no bedside table on one side of the bed .. extractor fan in the bathroom was on constantly as no isolating switch .. no safe.. whole place in need of a refurbishment.. we booked two stays in different Mercure hotels & this one was better than the first one.. that one is in Telford & was absolutely terrible .. we left a review of that one with pictures but it’s never been published .. the manager told us we had paid more using hotels.com & that they would have given us a refund but we had to go through Hotels.com but I have found this an impossible task.. we will not be using Hotels.com again or Mercure hotels

Need to update website, no swimming pool as advertised

Friendly, helpful staff. Comfortable hotel. Nice breakfast.

The room was very nice and comfortable. The buffet breakfast was excellent and the staff were very friendly. We weren't impressed with the restaurant and only ate in there on our first night. They didn't have the first couple of meals I chose, which was steak and salmon. I ended up having a chicken tika curry, which was very good. We also ended up waiting 20 minutes for our drinks for some reason. Everyone just seem to disappear. They were very apologetic when they realised what had happened. They also advertise on their web site that they a swimming pool, but apparently it's been closed for a while.

Poor view

Ok property, outdated and in serious need of a refurbishment. Bathroom was easily 30-40 years old.

A bit surprised on arrival (many signs) that I had to pay £20 for parking for two nights. There was an 'option' to avoid this with a club membership, but considering I'd already fully paid and there were many parking places aplenty, erm...

Location suited. Rooms were fine and staff were pleasant. It was very hot in the rooms. As in most hotels the window only opened a crack, there isn’t any air con in the room but a fan was provided which blew dust the size of snowflakes all around the room. The beds are harder than I would have wanted or expected

Good hotel, good breakfast overall good stay

Nice easy location off the motorway however no noise. Large room, good amenities, tea and coffe making facilities, robes and slippers in the room.

We arrived to check in at 8:30 pm and the room wasn’t ready. Check in was supposed to be ready from 3pm. The room had a disgusting smell to it. It was an extremely hot weather and there was no AC or working fan. The beds were uncomfortable to sleep on. Receptionist who dealt with us didn’t seem to care about anything. Only decent thing about the the place was the breakfast

The horel smells damp and congested. But I didn't mind at first. I the morning I noticed blood dots on the bed when I inspected the bed it was infested with multiple fat bedbugs. They were crawling all over the bed duvet. They were horrible. I couldn't stop itching since a saw them. This is not acceptable in uk. Totally unhygienic. God only know what infections I may have caught being bitten by them all night.

Ideal for overnight stay. Comfortable room. Good restaurant

Hotel was fine for short stay

The staff at this hotel are helpful and polite. I had a minor issue with my room, I reported this to reception and they had somebody at my room in five minutes to resolve the issue. Food was good and I especially enjoyed the breakfast with a wide selection of fruits, preserves and an excellent cooked breakfast choice. I would definitely visit this hotel again, for me, the mark of excellent customer service is when something goes wrong and how the staff deal with that. Highly recommend