Pettifers Freehouse Hotel

Good welcome at reception but no offer to help with heavy bags. Very steep, narrow staircase to bedrooms. Decoration tired. Some traffic noise from main road outside.

The location of the hotel in the village of Crudwell is very beautiful and charming, and overall our stay went well. The room was fairly spacious, although there are several aspects that could be improved. The hotel in general feels a bit dated and not particularly clean. Breakfast was not very satisfying and lacked attention to detail. The owners, however, are kind and welcoming.

Staff are very friendly and caring. It is an old building so cant expect it to be perfect. Our room was nice and on a very hot night, they had put a fan in our room, so slept well. Breakfast could be better. If you dont want a cooked breakfast (which was freshly cooked for us), there is little choice. Definitely stay there again

Bon séjour d'une nuit dans cet hôtel. Accueil très chaleureux, personnel très serviable. La chambre triple est assez grande. Le lit simple n'était pas très confortable (ressorts dans le matelas). Et les rideaux pas très occultants. Salle de bain OK et grandes serviettes de douche bien moelleuses. Petit déjeuner à la carte simple mais suffisant. Le restaurant indien de l'hôtel est excellent, du choix sur la carte, les plats sont copieux et les prix corrects. Il y a un parking sur place.

Stayed for work. Frank, the owner is a lovely friendly chap, with great local knowledge. My room was in dire need of updating. There was some black mould on the wall in the bathroom. The bed was not very comfortable as the mattress was worn out! There was no table to work on, just a tea and coffee table. The place is in dire need of an update! Breakfast was good but no homemade fruit compote as on the menu while I was there.

Booked it for convenience, I think it was correctly priced for fairly basic accommodation. Good in house Indian restaurant

Great option for family with great Indian food option for dinner. Breakfast was good as well. Great stay overall

Staff were lovely but this is not a hotel room worth £115. Very dated. Broken window. Wallpaper peeling away. Cobwebs all over the ceiling. Pipes that sing whenever anyone on this floor flushes a toilet. Walking in the front door to be greeted with buckets as the ceiling leaks should have told me what to expect.

Short mini break, first time visitors. Very dog friendly & would be happy to stay there again

Amazing stay and overwelming help from Frank when i really needed it. So good We've already booked for next year.

Great staff, great downstairs with great bar and garden and good choice of beers, wines and spirits. Downside; noisy plumbing. When toilet flushed pipes 'sang' for many minutes. Had absolutely no hot water for two night stay. Shower was just a trickle. On check-out mentioned lack of hot water. Response; "hotel is very full so that's why there was no hot water" I'm not happy to pay £110 a night - regardless of how great the staff and breakfast was - to hear that as an excuse. It's 2024, not 1954. Sadly, cannot recommend or will return - in spire of great staff, bar and breakfast.

Weird dining experience! Room was ok and clean

Very friendly staff

Pros: The owners (I think) were very friendly and attentive. Cons: Other staff members were not helpful. One of them stank of alcohol at 9am when we came for breakfast. When asked for a high chair this staff member came back with one that was covered in grime and dirt, without any awareness of its state (we were the only guests with a baby so no idea how long it had festered in that condition). The breakfast on a weekend is advertised as a widely varying buffet between 8-10am. We arrived at 9 to see that it was barely stocked. A few cold sausages, bacon and some cold scrambled eggs... We were left looking for staff to ask where the rest was, could we get butter or condiments, etc. Nothing was ready - apparently they were understaffed that weekend. Half an hour would elapse before we got to sit down and eat the cold food. Even the coffee was a pot of instant because no one could work the real coffee machine! The building and rooms require a lot of modernisation, but our rating doesn't relate to this. Our rating of the condition/cleanliness relates to the torn lino bathroom floor, the cracked bathtub(!), hairs in the bed, and the cobwebs on the bathroom ceiling! I'm not sure what the normal price is for hotels in this area, I realise there isn't much choice, but we felt that it was overpriced for the stay and experience we had. We won't be coming back...

Friendly helpful staff in old rural hotel. A real taste of the Cotswolds. Ample parking close to hotel. Good food in pleasant bar area. Be prepared for old slightly uneven floors much in keeping with the age and style of the place. Enjoyed my stay and would stay again.

Hosts very welcoming on arrival. Average scores given for following reasons: floors needed cleaning before breakfast as food lodged under table leg when moved table. Service at both dinner and breakfast was hit and miss. Long waits for some but very quick service for others. Tables with more than 2 guests were served half the orders then long delay before rest of table dinners arrived. Planning in kitchen needs work. Decor upstairs tired but clean. If you want to take your dog away with you, this is the place to go.

Wonderful relaxed atmosphere, the staff were great and made one feel at home. Breakfast was to die for, I had poached eggs on mushroom and spinach on a bagel drizzled with hollandaise sauce, yum.

Stayed two nights, staff were very friendly and the food was excellent. Would visit again when in the area.

It was shut, answer phone to say not open until August 1st😡

Nice hotel. Friendly staff. Suited our travel needs