Sandy Balls Holiday Village

The caravan park was lovely situated in the new forest couldn't fault the staff, but sometimes they didn't know what was going on. All in all a great stay and would definitely return.

A rather curt arrival greeting. We were gifted holiday vouchers and chose to use them at Sandy Balls. An irritated member of staff kept on requesting our reservation number. I explained that we only had the details from the 3rd party booking site. Instead of reassuring me that it wasn't a problem to locate our booking, there was much huffing and puffing and guess what, there was our booking in the system, easily located. Its Sandy Balls that have an arrangement with 3rd party booking sites so perhaps dont make those deals if it irritates. The member of staff tried to say our email of confirmation wasnt from Sandy Balls but it clearly had their name at the bottom - AND this just just the check in!

Really enjoyed the break at Sandy Balls park, the only downside was the pool was freezing and too cold for kids to go in.

We only used the caravan to sleep and eat breakfast. But we found the place to quite dirty mould in the walls. No extra bedding provided to change your own sheets. The duvet for the sofa bed very yellow. We ate in one of the restaurants on the first night but the kids burger was rock hard and the chips where frozen on the inside. We didn't use any of the entertainment onsite or pool so I can not comment Must bring own cleaning products

Overall the holiday was very good the only downside was the bed was very uncomfortable and personally I think the mattress could do with replacing.

A little dated. Check in staff rude when re arrived early. Told they were too busy and come back at 4!!

loved it here caravan nice and warm, a few issues but didn’t ruin my stay , will book again

Remote controls for the TV didn’t work Towels were dirty Someone else’s underwear on the floor of the master bedroom

There was a bloodstain on our bedsheets which we communicated to reception as soon as we saw it on the morning after our first sleep at around 8:30. Reception’s initial response was that we are very busy today so we will send someone before the end of the day. No sorry, no understanding of how unacceptable this is from hygiene point of view to reflect an urgent response. I had to stress this again and that we can’t use a bed we are paying for due to a very disgusting issue. So, they then sent someone straightaway to change bedsheets. It shouldn’t have taken so much effort on my side to make a point that is self-evident. Reception should have been apologetic and reactive in the very first response. In addition, cuttlery was not cleaned and also had to raise this. Again, they were cleaned after I raised it but this is why I only gave an average score for cleanliness.

we all enjoyed are stay here staff & entertainment were good

This was a return visit for us and our dog. It's a lovely location, with scenic walks for the dog, aubreys restaurant for us and the activities and family disco for the little one. Our Heartwood lodge was spotless and the doggie welcome pack was very much appreciated (our dog loved the little rope toy!) Steve the night service guy welcomed.us for checkin, he is so lovely and warm. The lodge had everything a family could need, kitchen utensils, etc. The bath in the bedroom was a really nice touch, I spent the first night soaking after the long drive with a glass of wine! The only downside was the shower design, which leaked water all over the floor, but there is nothing anyone can do about this. It's a lovely drive to Bournemouth or any of the New Forest towns. We are already looking forward to next year!

Sandy balls is a beautiful place to stay, our caravan was excellent and situated in amongst tall trees. There are lots of lovely walks in and around Sandy balls so we didn’t have to use the car. Lots of birds, deer, ponies and alpacas. We love Sandy balls, great place to come and recharge. I would highly recommend it.

Lovely accommodation and very peaceful as out of season. Clean and well appointed park. Customer front desk wasn’t helpful on arrival until I asked for a manager who corrected the problem., but the park , accommodation was lovely and would visit again.

Site has great facilities to make your stay comfortable. Good entertainment, food, drink, shop, pool, playground onsite. Would definitely visit again

Beautiful location, loved the forest setting and we explored the local area directly from the park. Little to no phone reception and no Wi-fi in the comfort lodge, just a Freeview TV which was actually fine for a few nights escape. The swimming pool was not popular as very chilly and facilities generally need improving. I would say it’s ok for the price we paid, but would have been disappointed if it was a longer stay or more expensive.

Lodge was seriously run down and not clean and swimming facilities were also similar.

Everything was better than I had expected, as a family we loved it

It was a lovely albeit breif stay. The grounds are truely stunning, tucked away in the beautiful surpundings, with great access to beaches, forests and all the delights of the surrounding area. Graham welcomed us and a pack was already prepared for pur arrival, which was done via car. So easy!!! A nice little touch indeed. The modern finished Esme cabin was a really departure from the normal and we loved it. There were a few smells, you can tell its dog friendly, which we saw, but it definitely smelt of wet dog in the bedroom entrance. The fire didnt work, which we didnt need for heat, but would have looked nice. Either way, it wasn't enough for us to make a fuss about, but a few points from perfect for maintenance. The park, well, thats amazing too!!! The halloween event had really been brought to Sandy Balls and they had done such a good job. All the staff we encountered were super friendly and helpful as well. We would absolutely be redommending this to other visitors. We shall definitely return in the relative future. And plan to bring a couple more of us too. It was a great stay. Also, due to a family emergency a thank you to the extra mile travelled by Karen, helping us out with our problems resulting in an early departure. We literally left too early, but we also cant wait to come back. Thank you everyone on the team.

Accommodation was nice, perfect size for a family. Had everything we needed. Children’s entertainers were great and lots to do at no extra cost with little ones. Nice forest location. Lots more of people moaning about cleanliness of lodges, but other than a broken blind and a few cobwebs it was clean. Halloween decorations and entertainment was great for the little ones. Little one enjoyed the soft play, children’s entertainment, mini Landrover, swimming.soft play and arcades. Lodged inside are a little worn in places, mostly the carpet, but this is not due to quality or cleanliness, just some people not looking after them eg wearing shoes on carpets. Bedding was clean although there was one tiny burn mark on the sheet. Overall we had a lovely time and hope to go back. Stayed in a 4 bed executive lodge with hot tub. We ate out on site one day for breakfast. Service was slow but staff were friendly and apologetic, and food was very nice when it did come. Would recommend

Was in a lovely quiet spot, could do with some bed side lamps, apart from that I really enjoyed it