Spa Court

The room at Spa court was disgusting. See the attached phots. It was so bad we had to book into another hotel in Cheltenham. Hotels.com and the owner have refused to reimburse us and just offered a £25 one key cash credit. This is not the kind of service I would expect from Hotels.com.

This apartment in close to the pedestrian area in Cheltenham’s centre. While this means that it is close to shops and restaurants, it also means that parking is difficult and there is noise throughout the night. The lift is out of order (a detail which was never communicated or acknowledged) . The flat was clean and kitted with various amenities. The management are responsive to e-communication but their replies are abrupt and unhelpful. I spent 2 nights but got little sleep due to noise and a less than comfortable bed.

I specifically chose this apartment as it had a life but the lift was not working during out three nights stay.

Good studio

Great loaction, good ammenities. Not as clean as it should be and you could see layers of dust on top of the cupboards. Bed was on the soft side but comfortable.

Very good, well equipped apartment in a central location.

The property had a strong smell due to high chemical smell in the en-suite. Not sure if the extraction fan in the en-suite worked as did not seem to reduce this smell. This resulted in having to have the window open on a very lively busy street in centre of Cheltenham - which was really noisy. Thus, we both suffered poor sleep

Fikk dobbeltseng selv om jeg hadde bestilt to enkle senger. Ellers ingenting å utsette på rommet.

Accommodation is located centrally and has everything you need for a comfortable stay. Beds were clean and comfortable. Kitchen is a lovely space to come together with family. Add £13 per day for parking as the place has not its own parking. The place is clean but I gave it a 3 for cleaning because there were empty food boxes behind the desk in the main bedroom. Towels were clean but old . Communication was great and we will definitely go back again but will ask them to pay a little more attention to cleaning .

Parking is about 8am to 8pm Quite complicate and expensive Mattress are not really good in my opinion Under the bed and the sofa was dirty Overall it's ok very good location.

The general facilities were good, but overshadowed by the awful mattresses that allowed us only a few hours of broken sleep when the springs poked you on an unsupportive mattress through the night. On the Saturday after the first night when complaining I was told there was nothing that could be done before Monday which was our checkout day. It was a very black mark on an otherwise decent room, but being able to sleep is really important as it did affect everything we had planned as we're so tired all weekend.

General stay was good, hotel was nice and clean. However access was a pain due to the dedicated app they use to access the property. I never initially received the email for activating and nor did anothe couple. Which led to a bit of a wait. Stay lets quickly remedied this however.

The only issue was the overwhelming smell of smoke when you enter the apartment. The actual property was great for what we were looking for. Close to the centre of Cheltenham, walking distance to lots of restaurants and plenty to do. Space was clean and comfortable but we could not get passed the smell every time we entered the apartment.

The property is a good property! However the tv was coming off the wall! The Wi-Fi didn’t work! The shower was blocked and water kept rising when taking a shower! We had to wait a while for the water to go down before the other person could use it! The kitchen sink was leaking

Small but everything present. No instructions as to get heating on but we did get radiator working - towel rail not so much. Bed mattress not high end. The physical key fob in apartment did not open the door - phone key worked well. Good central location.

A perfect stay really nice apartment with cooking facilities , washing machine iron etc. Also right in the heart of town with paid parking 5 mins walk away.

First impressions were good. Neat little studio, modern decor, clean, well lit corridors, good entrance security system. We were there for 4 nights. The bed was extremely uncomfortable - the two mattresses were terrible and need replacing. Also they were put together to make a double bed, but there was a hard raised ridge in between the two. The worst bed I have ever had in a hotel. For 3 nights out of the four, we were kept awake until 4pm, as there is a nightclub adjacent to the property which had loud music blaring and people screeching and shouting in the street until well after the 3am closing time. Even though we were on the second floor the noise was extremely loud and intrusive. It is very unfair to let these flats knowing that this public nuisance is going to prevent any sleep whatsoever. The kitchen tap unit was very loose, making it difficult to turn the taps on and off. This needs fixing. There was only one teaspoon, and only one dessert spoon. The drain in the shower smelled bad all the time.

Spa Court is a well located property in Cheltenham, with pubs/bars within 1 minute, Brewery 1/4 5 mins away and Montpellier around 10 minute walk. The accommodation is ex student halls, but the apartment has enough for 2 people. The key system works well, and the staff allowed us to check in early without any fuss. Suited for friends imo or couples with a lower budget. Overall a very pleasant stay with zero complaints.

Lovely room only let down by the cleanliness of the shower and drainage.Otherwise location was great and building was modern and clean

The apartment was great for a two-night stay, with all the basics we would need. It was clean and a decent size. Being in the town centre it was very noisy, mostly people shouting in the night and early hours - the windows keep out pretty much no sound, but it is bearable if you’re up late anyway. The check-in process would have been great if the key had been added to the app properly. Luckily the company sorted it before I got to the door! I like the digital key as it saves remembering your keycard. It might be difficult for some who are not good with phones and apps though.