Novotel Hong Kong Citygate

Excellent

安全，購物，餐飲，交通都方便

Hallway smelt and was damp

We keep coming back to this place because it is so convenient. Shuttle bus to and from airport and proximity to train if you want to visit Downtown. Executive lounge is a winner too.

Close to the airport, transport links, shopping and dining

great service

During my second day at the hotel, I saw a cockroach crawling on the table in my room. I reported it to the front desk, and the manager, Dan, immediately took care of the situation. Without asking too many questions, he upgraded our room and offered a complimentary breakfast for one day. The new room had a strong odor, and the heater wasn’t working, it was extremely cold. I told Dan I didn’t want to change rooms again because it was becoming overwhelming. He quickly provided a portable heater and continued to check in to make sure we were okay. One of the housekeeping staff also noticed the odor issue and kindly offered to deep clean the room to remove the smell. She made sure to keep it fresh every day. I truly appreciated her efforts. The service at this hotel is outstanding. Every staff member I encountered was friendly, helpful, and greeted guests with a smile. Their willingness to go above and beyond made a huge difference in my stay. I would definitely return to this hotel because of the incredible service from Dan and the team, and I will be recommending it to all of my friends and family.

Staff are welcoming and accommodating. Clean and convenient to tourist locations and transportation. The free shuttle to and from the airport is a plus!

The convenience

Fantastic seafood buffet dinner,excellent value for money and great selection of food.

Great spacious room with comfy bed. Carpet could do with a thorough clean. Overall good nights sleep before early flight next day. Shuttle service good... it's on a first come first on basis so pays to be down early to get on first one of the day.

The shuttle service was very useful. When we arrived our room was ready. It was clean and comfortable.

N

Convenient location. Friendly staff. Breakfast included. Just the twin room bed a bit small for family with kid

All good - very nice Convenient before early flights from HKIA

Staffs was very friendly. Shopping mall and subway nearby. Easy to commute to all locations from the hotels and lots of fine dine nearby

Good

Todo muy bien! Lo único que casi me muero del asma era que las sábanas olían a cigarro! No deberían estar limpias?

It's very convenience for 1 day layover, 5-8 minutes from and to airport, in same building with outlets with many shops and restaurants, few minutes to metro station. Very nice staff and great service.

立地は良い。