The Orchid Hotel Mumbai Vile Parle

Toilet on the roof is very poorly maintained

Room I booked was in old wing it seems, had really bad mould and or other smell, unbearable, Dusty room, table lamp had cob webs, furniture was so worn out and look horrible, overall extremely poor hygiene, air cond also was giving out some type smell. After complaining, they mention they have a newer wing but room rates are different and much higher, only good thing was they upgraded me to the new wing for no charge. New wing room was good, well cleaned, no smell, in good overall condition and up to good standards. Hotel should clearly mention this old wing and new wing rooms. Overall I will say thank you to hotel staff for the upgrade and solving the problem.

Bathroom should be clean and pleasant.

The property feels unclean and poorly maintained. There is a strong, unpleasant beach smell in the hallways and rooms. The window in our room appeared to have gone uncleaned for over a year, with visible mold or fungus growing on it. Additionally, I suspect bed bugs, as I was bitten on my feet. Another major issue was that we booked and paid for a king room but were given a queen. The hotel staff refused to take responsibility, offering no resolution. If you’re traveling with family or small children, I strongly recommend staying next door at the Taj, which provides a much better experience. This property has immense potential, but it seems to rely solely on its proximity to the airport rather than maintaining high standards. Suggestions for Improvement: 1. Deep clean all rooms, windows, and beds. 2. Replace carpeting with easily cleanable flooring. 3. Eliminate the overwhelming bleach smell and use a more pleasant, breathable scent. 4. Train front desk staff in customer service—ensure they resolve issues promptly and fairly. With these changes, this hotel could significantly improve its reputation and guest experience.

Perfect nothing to add.

Feels like visiting museum. Ok for one night stay. If Hotel want to survive I would advice either renovation or lowering the rates

Orchid is always been perfect choice for stay

Good

Very clean hotel and excellent service from start to end of stay.

Staff needs to be trained in the restaurants. Rooms are full of dust under the bed and you can smell the mold as you walk in the building. Spent one week at this property and got totally sick due to the unclean rooms. Will not return to this property.

Hotel is conveniently located close to Mumbai Airport Terminal 1. The hotel and rooms are very nice, but staff doesn’t seem to be very engaged. A big put off was that the room floor had not been swept for days, there was dust and dirt that would have easily cleaned up with a light vacuum or mop. But other than that the room was very nice. They do charge for a pickup or drop off to either terminal.

Overall excellent staff, variety of food options and well managed hotel

Alittle more cleanliness needed otherwise ok

I liked the way we were treated. Staff were really friendly and helpful especially Shivaji. He helped with my big suitcase. Really nice ambience when you enter the foyer and love the decor. Thank you 🙏

Excellent place for staying near airport!

Great place

Good in the Reataurant and staff were very good.

Did not like the room upkeep

Clean and nice lobby outdated rooms

Very comfortable with a good location