Hakone Gora KARAKU

すべてが大満足で ぜひ再度利用させていただきたいと思いました

Foid was excellent. Great location. Staff was very helpful.

This was our third time staying at Hakone Gora KARAKU, and it’s still one of our favorite places in Hakone. The location is super convenient—just a short walk from Gora Station. We booked a room with a semi-open private onsen tub, which my wife really enjoyed. I spent more time in the public baths with sauna and steam (they switch each night). It was never crowded, so it felt peaceful and relaxing. The lounge was fine—coffee was delicious, but snacks were pretty limited. Our stay included Japanese-style breakfast and kaiseki dinner both nights. The food was absolutely delicious, beautifully plated, and served at a nice, relaxed pace. The staff were friendly, professional, and helpful—exactly what you’d expect from great Japanese hospitality. We keep coming back because the mix of comfort, great food, relaxing baths, and welcoming service is hard to beat. Already looking forward to the next trip!

清潔感もありスタッフの方の対応も丁寧です。

Great location. Very convenient

the most amazing experience starting from check in, it surpassed any expectations , much nicer than a 5 star western corporate hotel !

館内の２つあるレストランで提供される料理はどちらも非常に美味しかったです。朝食も夕食も満足です。

We are still on our family 5 star trip through Japan. We just stayed at Gora Karaku. I chose this hotel because of the rave reviews it got on Expedia. Here are my comments. 1) The hotel is conveniently located just 300 ft from the main Gora railroad station. This is a PLUS! 2) when we checked in (early afternoon), we asked if we could book 4 massages. At first, the answer was they could accommodate just one. Note: our stay was for 2 nights They finally were able to accommodate 3 massages , after a lot of discussion and follow-up. 3) I thought we booked western style breakfast and dinner. They had us booked with Japanese style breakfast and dinner. We requested to have us moved to western style dinner. They were able to move us to western style breakfast, but only western style dinner on the 2nd night. 3 of us don’t eat raw fish. We were not able to eat a thing for dinner on night 1. The second night was teppanyaki style. It was good. We were not told that there was an upcharge for this. Upon checkout, the hotel charged us 11000x2=22000 yen (almost $200) for the one western style meal. When I questioned it, they claimed that I booked Japanese style dinners. That is not true.The difference in price for dinners through Expedia was not different. 4) The rooms were both nice, with private onsens. However the bathrooms are teeny tiny. If you want spacious bathrooms, this property is not for you. The breakfast was not edible. This hotel is NOT reccommended! Very disappointed!

とても、快適に過ごさせて頂きました。 スタッフさん、皆さん感じよくて、研修中の方も、気遣い、笑顔と感心致しました。 一点、館内の移動の際の履物が、少々、型崩れというか大きくなった履物で残念でした。

料理も美味しく、設備もきれいで、ゆっくりリフレッシュ出来ました。

Could not be happier with our stay. Definitely the highlight of our trip

Amazing property and experience. Dinner was wonderful too.

上質の空間でした。

Excellent property. Loved the en suite onsen.

とても新しく、綺麗でした。スタッフも親切で、対応が気持ちよかったです。ミストサウナ良かっです。

Très reposant, il fait également mettre les vêtements et kimono qu’ils mettent à notre disposition à la chambre pour aller dans les restaurant !

Dinner and breakfast were excellent

Serene and relaxing setting. Facilities were very clean and well maintained. Staff was super attentive and friendly.

Great time at this property would definitely go again

The Orix hotel is farther away from the main Hakone shopping area, however it's walking distance to/from the Gora station so it's easy to get to. The property is perfect for quiet get away and to enjoy a private onsen. Absolutely love the experience and staffs are all very friendly, helpful and polite.