ANA InterContinental TOKYO by IHG, an IHG Hotel

Every aspect of the stay was perfect from start to finish, the Reception Staff greeting you at check-in, House keeping standards, the variety of Dining options, Breakfast is a must as both Western and Japanese options are available. It is luxury !

Amazing place! The rooms were updated with wonderful amenities, and the layout makes it especially spacious - we looked forward to coming back every day from sightseeing to our rooms! The breakfast buffet was outstanding in terms of variety and freshness! And the hospitality was through the roof. We would definitely stay at this location again in the future.

Lounge is worth the extra cost to book the lounge floor I don’t need to be in the middle of all the action in Ginza or Shibuya but easily accessible from here Short walk to Roppongi and Akasaka is literally across the street Bed was a little too firm for my liking but everything else made up for that

Excelente hotel. Buenísima ubicación y el desayuno muy bueno y recomendable

Great hotel with all the amenities you need and lovely big rooms. Breakfast buffet was great. Close enough to the train station but not much around the hotel in terms of food/shopping so not super convenient. My only complaint would be that the hotel is situated directly next to a busy motorway and the hotel is not properly soundproofed. We could hear cars passing by all night and were woken up many times by sirens. Otherwise a great stay but not ideal for light sleepers.

Really enjoyed the location and cleanliness and friendly staff. Food was also very good.

I recently stayed at the ANA Intercontinental on my first trip to Tokyo as a solo traveler. The newly renovated rooms cannot be beat (I had a Premium King Suite). Combined with the location close to the lovely Minato and Akasaka areas, the multitude of quality restaurants within the hotel, and the footsteps to the Tokyo Metro system, I will never stay anywhere else when visiting Tokyo.

The hotel and rooms were nice as were the check in teams. However the staff in the executive lounge (not all) were very average ans

Very beautiful property. Exactly what we were looking for when we booked the stay.

While the location and facilities were undeniably impressive, my overall experience was disappointing due to the poor service standards. It became clear very quickly that the hotel was severely understaffed, especially given the large number of guests it was accommodating. This imbalance resulted in long waits and frustrating delays throughout my stay. One of the most frustrating moments was at the lounge, where I had to wait for 15 minutes just to check out. Even finding a table there was a challenge, as the space seemed overwhelmed by the volume of guests. Similarly, my experience at the main restaurant during breakfast was far from pleasant. After ordering coffee, I waited over 10 minutes without any sign of it arriving. Eventually, I had to walk over to a coffee corner staff member to remind them about my order—something that should have been handled seamlessly. While the hotel’s facilities were well-maintained and its location convenient for exploring the area, these positives were overshadowed by the lack of adequate staffing and the resulting inefficiency. The constant need to queue or wait for basic services made my stay stressful rather than enjoyable. Unfortunately, I cannot recommend this hotel to others, as attentive and efficient service is a fundamental part of any good hospitality experience—and this hotel fell short in that regard.

居心地がよかったです！また宿泊したい

房間和各項設施都還維持得不錯，也不會太小，這次選的樓層還可以享用lounge，這部分加分。房間的洗手間浴室的部分有些微的怪味。服務各方面都很OK唯一的是房間內的餐飲我使用過兩次房內教餐，第一次煮餐送來是錯的，雖然很快地補了上正確的。第二次我點的是壽司套餐，他們忘了WASABI, 這就像餐送來了，但是沒有給餐具一樣雖然是很小的部分，但是很重要。這個部分可能要再多加注意。

We have stayed in Mizu suite, and it was one of the best experiences we’ve had. From the friendliness of staff to all the amenities provided, it was an unforgettable stay. We will be recommending this hotel to our friends and families.

Good location , check in was not great. We were three and never did received three towels in 6 days. Also payed for the breakfast option but did not include the third person our son ??.

Their main dinning area and pastry selection was great and fresh.

Los cuartos están recién remodelados y quedaron muy bien, cómodos y agradables, fue una muy buena experiencia

Fantastic.

The hotel is very nice, clean rooms, helpful staff. Good breakfast

I liked the friendliness and attentiveness of the staff. I was not that impressed with the room cleaning service.

My family and I had a wonderful time.