Vignette Collection THE WINDSOR HOTEL TOYA by IHG, an IHG Hotel

Very good natural surrounding and exclusive location

コンビニや飲食店などがホテルから距離があるため車が必要になる場合もあります。ホテルは高級感があって素敵なところでした。

スタッフの教育をしっかりやって欲しい。特にレストラン！

The only thing that makes this hotel 5 stars is the high prices. Unfortunately, we were very disappointed in the service. The hotel is old and urgently needs renovation. It seems as if the last bit of money is being squeezed out of the old box. The owners obviously only think about maximizing profits and have no passion for the customer. In short, there is obviously a lack of staff. When we wanted to check in 2 minutes before 3 p.m., the room was not ready. We had to wait. We used this time to visit the toilet next to the reception, which was unhygienic and smelled bad. Next to the toilet bowl, there was paper with a used toothbrush on the floor. The toilet seat had urine stains. There was obviously not enough staff to fix this. When we then went to the room, we saw the cleaning crew running around on our floor. We felt so sorry for the ladies working under such stress. Now we knew why our room was ready too late. There is simply not enough staff. Such a stressful atmosphere does not belong in a 5-star hotel. The management should show more respect for its employees and customers and improve this untenable situation immediately. The breakfast was very modest and the plates were not cleared. The quality of the food has nothing to do with what we paid for. Terrible! When we checked out, we were presented with a bill for almost 4 USD (600 yen) bathing fee, even though we did not bathe in this hotel for hygiene reasons. Such a ridiculous amount should be included.

Good service

It’s a beautiful resort. Lots of activities, wonderful sight seen.

コスパが悪い。高い割に期待ほどでは無い。 レストランも全般的に高いが、満足度は高くない。 ただ、パンは美味しかった。

This was a gorgeous place to be in the middle of Winter. The hotel is amazing and the surrounding nature and lake are breathtaking. Ee had a few things planned for the visit, but preferred just to stay in the hotel/resort

The Windsor is a excellent expensive 5-star hotel, food and dining only choices available within hotel. Will try other hotel choices next time.

I like the quiet and beautiful views.

Great hotel in the top of toya lake with spacious room and view...5 stars

very good

Have to call them to make reservations for the shuttle, which may be difficult for foreigners. Tried to msg them through Expedia's platform but it went unanswered. Couldn't contact them through their website as well. Overall, still a pleasant stay.. although the fireworks is quite small from high up. View of clouds from the hotel is nice in the early morning.

Beautiful property and hotel with amazing views all around. The staff was wonderful with great hospitality. Very good breakfast on site as well which I recommend adding to your stay as it’s far to the main town to get breakfast. Only small criticism is the WiFi was substandard for a property with so much focus on the details. Was difficult to connect to and stay connected to.

員工服務非常好，在大霧中協助我們找到開車到停車場，給予我們協助，非常感謝。

丁寧な接客、室内のきれいさ。天候に恵まれきれいな 景色、夜の花火と思い出になりました。

ロビーが素敵でした

ホテルからの洞爺湖の眺めは素晴らしく、見事でした。 しかしながら、ロビーにいた外国人の女性とエントランスにいた中年男性の対応が無愛想で雑なのが非常に残念だった。 日本のホテルなら最低お客の質問に答えられる程度の日常会話の日本語は出来ていてほしい。

교통 불편한 것만 빼고는 다 최고입니다.

歴史のあるホテルですが、メンテナンスもしっかりされていて、良かったです。 設備ではコンセントが少ない、USB口が1しかなかったのが残念です。それからロビーのカーペットが、だいぶ痛んでました。チェックインやチェックアウト時に、少しの時間とはいえ、滞在するスペースなので、新しいものを入れて欲しいと思いました。