WHITE HOTEL GRAND HAKUBA

Ski in ski out location. Fantastic hotel with large rooms and indoor fire pit. Staff were extremely helpful. Having a vehicle is preferable to go to and from town but they do run a shuttle Service free of charge.

位置比較偏僻 自駕遊會適合多D Ski in &ski out 酒店 酒店餐廳得－間 價錢合理 但選擇不多 吊車酒店有優惠2000 円 有溫泉但要付款5000 円/1 房 冬天落雪有積雪 如果大雪有點麻煩 道路比較窄有段路有迎頭車

Perfect place for winter vacation

とても綺麗な部屋で気持ち良く使わせていただきました。スタッフの方々の対応もとても丁寧で有り難かったです。 冷蔵庫や電子レンジ、お皿やカラトリー類、しっかりと揃っています。コーヒー、紅茶は部屋ではなくフロントにありました。 また近くに行った際は利用したいと思います。

Worst hotel experience I’ve ever dealt with. Unable to get to the hotel because the only road to the hotel was closed. Hotel customer service was out-sourced and I had to talk to someone out of Japan that did not know anything about the hotel or roads in the area. After about 2 hours of back-and-forth via emails, they finally provided a number to the actual hotel, but the language barrier was a challenge. They agreed to cancel the reservation and agreed to provide a full refund, however, spending over 2 hours with 2 young kids trying to get to the hotel was definitely not how we wanted to end our snow day. We had to look for a last minute hotel booking to ensure we had a place to stay for the night. Be careful of this hotel. Pictures can be deceiving. Customer service is out-sourced to a different county.