Ocean Spa Hotel – All Inclusive

Hotel
6,8
/10
Memuaskan
335 ulasan

Kesan Menginap Tamu Lain

Adriana

10,0
/ 10
Excelente atención de todo el personal, amplia área de playa, aguas tranquilas
Lihat terjemahan

Douglass

10,0
/ 10
The staff were very considerate and attentive to my specific post surgical dietary requirements. Gracias 🙏
Lihat terjemahan

Wil

10,0
/ 10
Worst experience in my 40 years of travel. Desk clerk was deliberately unhelpful, claimed she was the manager, and claimed she couldn’t speak English. Was on the phone with my travel agent for over half an hour, and when I asked what they said, she said “nothing”. On the phone saying nothing for half an hour… laughable. Deliberately unhelpful. Would not recommend to anyone.
Lihat terjemahan
Area Akomodasi
Lihat Peta
Blvd Kukulcan Km 3.5, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Fasilitas Utama

Selengkapnya
Kolam Renang
Restoran
Resepsionis 24 Jam
WiFi
Ocean Spa Hotel – All Inclusive adalah hotel di lokasi yang baik, tepatnya berada di Benito Juárez. Resepsionis siap 24 jam untuk melayani proses check-in, check-out dan kebutuhan Anda yang lain. Jangan ragu untuk menghubungi resepsionis, kami siap melayani Anda.
Selengkapnya
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Info Lokasi di sekitar Ocean Spa Hotel – All Inclusive

Blvd Kukulcan Km 3.5, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Ocean Spa Hotel – All Inclusive: Surga Liburan di Cancun, Meksiko

Selamat datang di surga tropis yang sesungguhnya! Ocean Spa Hotel – All Inclusive, terletak di jantung Benito Juárez, Estado de Quintana Roo, Meksiko, menawarkan pengalaman liburan tak terlupakan bagi para wisatawan. Hotel ini bukan hanya sekadar tempat menginap, tetapi juga pintu gerbang menuju petualangan dan relaksasi di salah satu destinasi paling populer di dunia: Cancun.

Mengapa Memilih Ocean Spa Hotel – All Inclusive?

Ocean Spa Hotel – All Inclusive menawarkan lebih dari sekadar akomodasi. Ini adalah pengalaman menyeluruh yang dirancang untuk memanjakan setiap tamu. Dengan konsep "all-inclusive", Anda dapat menikmati makanan lezat, minuman menyegarkan, dan berbagai aktivitas tanpa perlu khawatir tentang biaya tambahan. Hotel ini sangat cocok untuk:

  • Pasangan yang mencari liburan romantis
  • Keluarga yang ingin menciptakan kenangan indah bersama
  • Grup teman yang ingin bersenang-senang dan bersantai

Fasilitas dan Layanan Unggulan

Ocean Spa Hotel – All Inclusive menawarkan berbagai fasilitas dan layanan yang akan membuat masa inap Anda semakin nyaman dan menyenangkan:

Akomodasi

Hotel ini menawarkan berbagai pilihan kamar dan suite yang dirancang dengan elegan dan dilengkapi dengan fasilitas modern. Setiap kamar menawarkan pemandangan yang menakjubkan, baik itu pemandangan laut yang biru atau taman tropis yang hijau. Pilihan akomodasi yang tersedia:

  • Kamar Deluxe
  • Suite dengan Pemandangan Laut
  • Suite Keluarga

Kuliner

Nikmati pengalaman kuliner yang tak terlupakan di berbagai restoran dan bar yang tersedia di hotel. Dari hidangan internasional hingga masakan lokal yang otentik, ada sesuatu untuk memuaskan setiap selera. Pilihan bersantap yang tersedia:

  • Restoran Utama: Menawarkan prasmanan internasional untuk sarapan, makan siang, dan makan malam.
  • Restoran Spesialisasi: Menawarkan hidangan khusus seperti masakan Meksiko, Italia, dan makanan laut.
  • Bar: Nikmati koktail tropis, minuman ringan, dan minuman beralkohol lainnya di berbagai bar yang terletak di sekitar hotel.

Aktivitas dan Hiburan

Ocean Spa Hotel – All Inclusive menawarkan berbagai aktivitas dan hiburan untuk semua usia. Anda dapat bersantai di tepi kolam renang, bermain di pantai, atau mengikuti berbagai kegiatan yang diselenggarakan oleh hotel. Pilihan aktivitas yang tersedia:

  • Kolam Renang: Beberapa kolam renang, termasuk kolam renang untuk anak-anak.
  • Pantai: Akses langsung ke pantai berpasir putih yang indah.
  • Aktivitas Air: Tersedia berbagai aktivitas air seperti snorkeling, kayak, dan selancar angin.
  • Hiburan Malam: Pertunjukan langsung, musik, dan pesta bertema.
  • Klub Anak-Anak: Program kegiatan untuk anak-anak.

Fasilitas Tambahan

Selain fasilitas utama, hotel ini juga menawarkan fasilitas tambahan untuk kenyamanan Anda:

  • Spa: Manjakan diri Anda dengan pijat dan perawatan tubuh di spa hotel.
  • Pusat Kebugaran: Tetap bugar dengan fasilitas pusat kebugaran yang lengkap.
  • Layanan Kamar: Layanan kamar 24 jam.
  • Layanan Concierge: Bantuan untuk mengatur transportasi, tur, dan kegiatan lainnya.

Destinasi Populer di Sekitar Ocean Spa Hotel

Lokasi Ocean Spa Hotel yang strategis di Cancun memungkinkan Anda untuk dengan mudah menjelajahi berbagai atraksi dan tempat menarik di sekitarnya. Berikut adalah beberapa tempat populer yang wajib dikunjungi:

Pantai Cancun

Pantai Cancun terkenal dengan pasir putihnya yang lembut dan air lautnya yang jernih berwarna biru kehijauan. Anda dapat bersantai di pantai, berenang, atau mencoba berbagai aktivitas air seperti jet ski dan parasailing.

Zona Hotelier

Zona Hotelier adalah pusat kehidupan malam, perbelanjaan, dan hiburan di Cancun. Di sini, Anda akan menemukan berbagai restoran, bar, klub malam, dan toko-toko yang menjual berbagai macam barang.

Chichen Itza

Chichen Itza adalah situs arkeologi kuno yang merupakan salah satu dari Tujuh Keajaiban Dunia. Kunjungi piramida El Castillo yang megah dan pelajari tentang peradaban Maya yang kuno.

Tulum

Tulum adalah kota kuno Maya yang terletak di tepi pantai. Kunjungi reruntuhan kota yang indah ini dan nikmati pemandangan laut yang menakjubkan.

Isla Mujeres

Isla Mujeres adalah pulau kecil yang terletak di dekat Cancun. Anda dapat mengunjungi pulau ini dengan feri dan menikmati pantai yang indah, snorkeling, dan menyelam.

Xcaret dan Xel-Ha

Xcaret dan Xel-Ha adalah taman ekologi yang menawarkan berbagai aktivitas seperti berenang di sungai bawah tanah, snorkeling, dan melihat berbagai satwa liar.

Panduan Perjalanan untuk Wisatawan Indonesia

Berikut adalah beberapa tips dan informasi penting untuk wisatawan Indonesia yang berencana mengunjungi Ocean Spa Hotel dan Cancun:

Persyaratan Dokumen dan Visa

Warga Negara Indonesia (WNI) yang ingin mengunjungi Meksiko memerlukan visa. Pastikan Anda memiliki paspor yang masih berlaku dan mengajukan visa Meksiko sebelum keberangkatan. Anda dapat mengajukan visa melalui Kedutaan Besar Meksiko di Indonesia atau Konsulat Jenderal Meksiko di Indonesia.

Tips Kuliner di Sekitar Lokasi

Meksiko terkenal dengan makanannya yang lezat dan beragam. Berikut adalah beberapa tips kuliner yang bisa Anda coba:

  • Cicipi hidangan khas Meksiko seperti tacos, enchiladas, guacamole, dan mole.
  • Kunjungi restoran lokal untuk merasakan pengalaman kuliner yang otentik.
  • Jangan ragu untuk mencoba makanan jalanan, tetapi pastikan untuk memilih tempat yang bersih dan ramai.
  • Cobalah minuman khas Meksiko seperti tequila, mezcal, dan agua fresca.

Etika dan Keamanan

Berikut adalah beberapa tips etika dan keamanan yang perlu Anda perhatikan:

  • Hormati budaya dan adat istiadat setempat.
  • Berpakaianlah sopan, terutama saat mengunjungi tempat-tempat suci.
  • Jaga barang-barang berharga Anda dan hindari berjalan sendirian di tempat-tempat yang sepi, terutama pada malam hari.
  • Gunakan taksi resmi atau layanan transportasi yang terpercaya.
  • Waspadai penipuan dan pencurian.
  • Selalu simpan salinan paspor dan dokumen penting lainnya di tempat yang aman.

Mengapa Memesan Melalui Traveloka?

Merencanakan liburan ke Ocean Spa Hotel – All Inclusive menjadi lebih mudah dan nyaman dengan booking hotel melalui Traveloka. Berikut adalah beberapa keuntungan yang bisa Anda dapatkan:

Beragam Pilihan Akomodasi

Traveloka menawarkan berbagai pilihan akomodasi, mulai dari kamar standar hingga suite mewah, sesuai dengan kebutuhan dan anggaran Anda. Anda dapat dengan mudah membandingkan harga, fasilitas, dan ulasan dari tamu lain untuk menemukan akomodasi yang sempurna.

Berbagai Cara Bayar Fleksibel dan Mudah

Traveloka menyediakan berbagai pilihan pembayaran yang fleksibel dan mudah, termasuk transfer bank, kartu kredit, dan metode pembayaran lainnya. Anda dapat memilih metode pembayaran yang paling sesuai dengan preferensi Anda.

Customer Loyalty Program

Dapatkan keuntungan tambahan dengan bergabung dalam program loyalitas Traveloka. Kumpulkan poin setiap kali Anda melakukan pemesanan dan tukarkan poin tersebut untuk mendapatkan diskon, penawaran khusus, dan keuntungan lainnya.

Rencanakan Liburan Impian Anda Sekarang!

Jangan tunda lagi! Segera rencanakan liburan impian Anda ke Ocean Spa Hotel – All Inclusive dan nikmati pengalaman liburan yang tak terlupakan. Dengan fasilitas lengkap, lokasi strategis, dan berbagai aktivitas menarik, hotel ini adalah pilihan yang sempurna untuk liburan Anda di Cancun. Pesan sekarang melalui booking hotel dan dapatkan penawaran terbaik. Temukan juga hotel murah lainnya untuk memaksimalkan pengalaman liburan Anda!

Semua Fasilitas di Ocean Spa Hotel – All Inclusive

Lainnya Ocean Spa Hotel – All Inclusive
Lainnya

Kegiatan Lainnya

  • Payung pantai
  • Spa
  • Kolam renang outdoor
  • Taman
  • Handuk pantai
  • Hammam / Spa Turki
  • Sauna
  • Mandi uap
  • Kursi berjemur pantai
  • Kursi berjemur tepi kolam

Servis Hotel

  • Laundry
  • Jasa tur
  • Fasilitas nikah
  • Penitipan bagasi
  • Porter
  • Resepsionis 24 jam
  • Concierge/layanan tamu

Makanan dan Minuman

  • Bar
  • Bar di kolam renang
  • Sarapan
  • Makanan ringan

Fasilitas Publik

  • OTHER
  • Restoran
  • Area bebas asap rokok
  • Kopi/teh di lobby

Fasilitas Terdekat

  • Toko oleh-oleh
  • Salon rambut
  • ATM/Bank

Umum

  • Tempat parkir
  • Teras

Anak-anak dan Hewan Peliharaan

  • Penitipan anak berbiaya

Fasilitas Ramah Keluarga

  • Kolam renang anak

Transportasi

  • Transportasi di area hotel berbiaya

Konektivitas

  • WiFi gratis

Kebijakan Akomodasi & Informasi Umum di Ocean Spa Hotel – All Inclusive

Catatan Penting
Berencana check-in di luar waktu check-in biasanya (seperti di pagi hari atau tengah malam)? Anda dapat mengatur waktu check-in secara langsung dengan properti ini.

Anda akan diminta untuk membayar biaya berikut di properti. Biaya tersebut mungkin termasuk pajak yang berlaku:

  • Deposit: MXN 1000 per masa menginap

Kami telah memasukkan semua biaya yang diberikan properti ke kami.

  • Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
  • Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
  • Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
  • Usia minimum untuk check-in Libur Musim Semi adalah 18 tahun
  • Properti ini menerima kartu kredit; tidak menerima uang tunai
  • Tersedia transaksi non-tunai
  • Fitur keamanan di properti ini mencakup pendeteksi karbon monoksida, alat pemadam api, pendeteksi asap, dan P3K
  • Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai

Resepsionis akan menyambut tamu saat kedatangan di properti. Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis.

Hotel only accepts guests with minimum age of 18

Waktu Check-in/Check-out

Check-in:
15:00 - 00:00
Check-out:
Sebelum 11:00
Hotel policy is not yet available.

Informasi Umum

Fasilitas Populer
Kolam Renang, Restoran, Resepsionis 24 Jam, WiFi
Waktu Check-In/Check-Out
Dari 15:00 - 00:00 - sampai 11:00
Ketersediaan Sarapan
Ya, hotel memiliki kamar yang menyediakan sarapan
Kamar yang tersedia di Ocean Spa Hotel – All Inclusive
151
Lantai yang tersedia di Ocean Spa Hotel – All Inclusive
3
Fasilitas lainnya di Ocean Spa Hotel – All Inclusive
Payung pantai, Spa, Kolam renang outdoor, Taman, Handuk pantai

Pertanyaan yang sering ditanyakan di Ocean Spa Hotel – All Inclusive

Fasilitas apa saja yang tersedia di Ocean Spa Hotel – All Inclusive?
Ocean Spa Hotel – All Inclusive memiliki fasilitas terbaik seperti: Kolam Renang, Restoran, Resepsionis 24 Jam, WiFi. (Beberapa fasilitas lain mungkin memerlukan biaya tambahan)
Kapan waktu check-in & check-out di Ocean Spa Hotel – All Inclusive?
Waktu untuk check-in di Ocean Spa Hotel – All Inclusive adalah mulai dari pukul 15:00 - 00:00 sedangkan waktu check-out paling lambat pukul Sebelum 11:00
Apakah Ocean Spa Hotel – All Inclusive menyediakan sarapan?
Iya, Ocean Spa Hotel – All Inclusive menyediakan sarapan. Namun kamu perlu memilih kamar dengan sarapan atau harus membayar biaya tambahan jika kamu memesan kamar tanpa sarapan.
Hotel bintang berapa Ocean Spa Hotel – All Inclusive?
Ocean Spa Hotel – All Inclusive memiliki 3.0 bintang
Ada berapa lantai yang tersedia di Ocean Spa Hotel – All Inclusive?
Ocean Spa Hotel – All Inclusive memiliki 3 kamar
Lihat Semua

Review dari Tamu Lainnya di Ocean Spa Hotel – All Inclusive

6,8
Memuaskan
Dari 335 review
Kebersihan

7,8

Kenyamanan Kamar

7,4

Lokasi

6,6

Pelayanan dan Fasilitas

7,8

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Ocean Spa Hotel – All Inclusive

Jumlah review per halaman
20
40
Review teratas
Delta
icon-Teman dan Keluarga
Teman dan Keluarga
6,0
/10
Diulas 15 minggu lalu

Hotels.com verified review

The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
EDUARDO
icon-Teman dan Keluarga
Teman dan Keluarga
4,0
/10
Diulas 21 minggu lalu

Hotels.com verified review

The beach to small the staff ok
Blanca Geo Enriquez
10,0
/10
Diulas 27 minggu lalu

Expedia Group verified review

Me encantó
Tony Alfredo
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
2,0
/10
Diulas 28 minggu lalu

Expedia Group verified review

Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.
Raquino Batronel De
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
4,0
/10
Diulas 34 minggu lalu

Expedia Group verified review

Only one swimming pool. Its only 9pm no elevator. Waiting area no fan .
Adriana
icon-Wisata dengan Teman
Wisata dengan Teman
10,0
/10
Diulas 40 minggu lalu

Expedia Group verified review

Excelente atención de todo el personal, amplia área de playa, aguas tranquilas
Gloria
icon-Wisata dengan Anak
Wisata dengan Anak
2,0
/10
Diulas 40 minggu lalu

Expedia Group verified review

Front desk staff were not accommodating one bit due to our situation with the family, they made it so unwelcoming and made us feel like criminals, we will never recommend or stay there again. The only good part was the kitchen staff, housekeeping staff, servers and bartenders were nice and made a difference but because of the front desk staff never again! That first impression is a must cause it’s the face of the place. Daniel from Concierge was very nice and helpful.
Read More
Bogdan
6,0
/10
Diulas 41 minggu lalu

Expedia Group verified review

Small
Handy Javier
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
10,0
/10
Diulas 51 minggu lalu

Expedia Group verified review

Beatifull and confortable
Nakia
icon-Wisata dengan Teman
Wisata dengan Teman
4,0
/10
Diulas 51 minggu lalu

Expedia Group verified review

I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
Read More
D o r r i e jean
icon-Wisata dengan Teman
Wisata dengan Teman
10,0
/10
Diulas 52 minggu lalu

Expedia Group verified review

The three daily event coordinators were absolutely amazing
Douglass
icon-Bisnis dan Wisata dengan Pasangan
Bisnis dan Wisata dengan Pasangan
10,0
/10
Diulas 52 minggu lalu

Expedia Group verified review

The staff were very considerate and attentive to my specific post surgical dietary requirements. Gracias 🙏
Andrea Jo
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
4,0
/10
Diulas 52 minggu lalu

Expedia Group verified review

Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Read More
Brenda
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
8,0
/10
Diulas 54 minggu lalu

Expedia Group verified review

The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
Read More
Eduardo
icon-Bisnis dan Wisata
Bisnis dan Wisata
6,0
/10
Diulas 55 minggu lalu

Expedia Group verified review

Outdated, beach front dirty, staff - host near pool and jn restaurant not very friendly.
Dylan
icon-dengan Pasangan
dengan Pasangan
2,0
/10
Diulas 55 minggu lalu

Expedia Group verified review

This property is not anything like what it shows on Expedia. We went for our honeymoon and boy did we regret it. The beds were gross, the food was almost as good as microwaved food, and the pools were nasty. We stayed one night because we had to, then left for a different resort the next morning(The Royal Cancun). I had payed in advance for 1 week and only used one night. I’m out 1000$ now because they wouldn’t refund me. Don’t waste your time with this awful place. Spend a little bit more money and enjoy Mexico.
Read More
Gennadiy
6,0
/10
Diulas 56 minggu lalu

Expedia Group verified review

Small hotel. Not able to swim. Food very limited.
Misty
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
6,0
/10
Diulas 57 minggu lalu

Expedia Group verified review

This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
Johanna
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
8,0
/10
Diulas 59 minggu lalu

Expedia Group verified review

The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
Wil
icon-Wisata dengan Teman
Wisata dengan Teman
10,0
/10
Diulas 59 minggu lalu

Expedia Group verified review

Worst experience in my 40 years of travel. Desk clerk was deliberately unhelpful, claimed she was the manager, and claimed she couldn’t speak English. Was on the phone with my travel agent for over half an hour, and when I asked what they said, she said “nothing”. On the phone saying nothing for half an hour… laughable. Deliberately unhelpful. Would not recommend to anyone.
Read More
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Lainnya 4 Ocean Spa Hotel – All Inclusive

Disclaimer

Disclaimer: Adalah tanggung jawab hotel untuk memastikan akurasi foto hotel. Traveloka.com tidak bertanggung jawab atas ketidak-akuratan foto hotel. Harga kamar yang ditampilkan adalah untuk tamu dewasa. Anak-anak mungkin akan dianggap sebagai tamu dewasa dan dikenakan biaya penuh kecuali jika tertera sebaliknya. Harga kamar belum termasuk sarapan dan sarapan akan dikenakan biaya oleh hotel kecuali jika tertera sebaliknya.
6,8
Memuaskan
Dari 335 review
Kebersihan

7,8

Kenyamanan Kamar

7,4

Lokasi

6,6

Pelayanan dan Fasilitas

7,8

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Ocean Spa Hotel – All Inclusive

Jumlah review per halaman
20
40
Review teratas
Delta
icon-Teman dan Keluarga
Teman dan Keluarga
6,0
/10
Diulas 15 minggu lalu

Hotels.com verified review

The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
EDUARDO
icon-Teman dan Keluarga
Teman dan Keluarga
4,0
/10
Diulas 21 minggu lalu

Hotels.com verified review

The beach to small the staff ok
Blanca Geo Enriquez
10,0
/10
Diulas 27 minggu lalu

Expedia Group verified review

Me encantó
Tony Alfredo
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
2,0
/10
Diulas 28 minggu lalu

Expedia Group verified review

Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.
Raquino Batronel De
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
4,0
/10
Diulas 34 minggu lalu

Expedia Group verified review

Only one swimming pool. Its only 9pm no elevator. Waiting area no fan .
Adriana
icon-Wisata dengan Teman
Wisata dengan Teman
10,0
/10
Diulas 40 minggu lalu

Expedia Group verified review

Excelente atención de todo el personal, amplia área de playa, aguas tranquilas
Gloria
icon-Wisata dengan Anak
Wisata dengan Anak
2,0
/10
Diulas 40 minggu lalu

Expedia Group verified review

Front desk staff were not accommodating one bit due to our situation with the family, they made it so unwelcoming and made us feel like criminals, we will never recommend or stay there again. The only good part was the kitchen staff, housekeeping staff, servers and bartenders were nice and made a difference but because of the front desk staff never again! That first impression is a must cause it’s the face of the place. Daniel from Concierge was very nice and helpful.
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Bogdan
6,0
/10
Diulas 41 minggu lalu

Expedia Group verified review

Small
Handy Javier
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
10,0
/10
Diulas 51 minggu lalu

Expedia Group verified review

Beatifull and confortable
Nakia
icon-Wisata dengan Teman
Wisata dengan Teman
4,0
/10
Diulas 51 minggu lalu

Expedia Group verified review

I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
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D o r r i e jean
icon-Wisata dengan Teman
Wisata dengan Teman
10,0
/10
Diulas 52 minggu lalu

Expedia Group verified review

The three daily event coordinators were absolutely amazing
Douglass
icon-Bisnis dan Wisata dengan Pasangan
Bisnis dan Wisata dengan Pasangan
10,0
/10
Diulas 52 minggu lalu

Expedia Group verified review

The staff were very considerate and attentive to my specific post surgical dietary requirements. Gracias 🙏
Andrea Jo
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
4,0
/10
Diulas 52 minggu lalu

Expedia Group verified review

Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
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Brenda
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
8,0
/10
Diulas 54 minggu lalu

Expedia Group verified review

The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
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Eduardo
icon-Bisnis dan Wisata
Bisnis dan Wisata
6,0
/10
Diulas 55 minggu lalu

Expedia Group verified review

Outdated, beach front dirty, staff - host near pool and jn restaurant not very friendly.
Dylan
icon-dengan Pasangan
dengan Pasangan
2,0
/10
Diulas 55 minggu lalu

Expedia Group verified review

This property is not anything like what it shows on Expedia. We went for our honeymoon and boy did we regret it. The beds were gross, the food was almost as good as microwaved food, and the pools were nasty. We stayed one night because we had to, then left for a different resort the next morning(The Royal Cancun). I had payed in advance for 1 week and only used one night. I’m out 1000$ now because they wouldn’t refund me. Don’t waste your time with this awful place. Spend a little bit more money and enjoy Mexico.
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Gennadiy
6,0
/10
Diulas 56 minggu lalu

Expedia Group verified review

Small hotel. Not able to swim. Food very limited.
Misty
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
6,0
/10
Diulas 57 minggu lalu

Expedia Group verified review

This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
Johanna
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
8,0
/10
Diulas 59 minggu lalu

Expedia Group verified review

The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
Wil
icon-Wisata dengan Teman
Wisata dengan Teman
10,0
/10
Diulas 59 minggu lalu

Expedia Group verified review

Worst experience in my 40 years of travel. Desk clerk was deliberately unhelpful, claimed she was the manager, and claimed she couldn’t speak English. Was on the phone with my travel agent for over half an hour, and when I asked what they said, she said “nothing”. On the phone saying nothing for half an hour… laughable. Deliberately unhelpful. Would not recommend to anyone.
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