Famous Hotel Kalaw

WE arrived there quite late, 4pm. It was about to be sunset and get cold. Receptionist was very friendly and helpful in giving tips to eateries and sights. The location of the hotel, on top of a hill, gives to great view of the sunset and sunrise as well as being a good marker for navigating back when you explore the small town by foot.

The staff were very eager to help during our stay and could not do more to ensure guests were comfortable. The girl at reception always came running out with an umbrella to meet us in the heavy monsoon rain. Even though we did not mind the weather, we appreciated how the staff went the extra mile. The hotel has stunning views of kalaw and is built in a beautiful hillside location. Our room and balcony had impressive, panoramic views of the area. The only downsides were that breakfast took almost an hour to arrive even though we were the only guests in the restaurant. Because of this we were late for our trek.

Staff very loud before 6am- I must have been near staff quarters and they woke me shouting and laughing. Staff poor with English and customer service. Restaurant was expensive and did not have most items on menu. Buffet breakfast was cold. Staff follow you trying to serve you even though a buffet- very irritating. View was great. Rooms were very comfortable (except for the noise from staff!)