Hideaway of Rotorua

Management here are completely unreasonable and dishonest. After our first night here, which was fine, I approached the hotel manager for room service and, after ignoring my request, he asked us to leave in exchange for a refund when I became upset that he wasn't listening. I have two small children and was initially alarmed that he would even suggest us to leave over a simple request for our room to be serviced, which the lodge manual in the room specifically says is done daily. Then, he brings the room service lady over and, instead of doing a quick service, she blames my husband for not asking for the room to be serviced when she came into the room earlier and handed him towels (we assumed she'd come back later when we were gone). At this point, it was clear to me that they weren't going to service the room, which is upsetting, but not the end of the world albeit inconvenient and not in line with the service agreement in their room. However, I no longer felt safe staying there as they kept insisting we did something wrong, even though we didn't. So, I took him up on the offer to leave for our money back, which he obviously agreed to as it was his idea to bring with. However, when we put the refund request in, our refund was repeatedly refused by the hotel for a different reason each time.

Very kind. All facilities clean.

レイクビューと星空がものすごく綺麗だった！

Mooie schone kamer/ keuken met zitje buiten met uitzicht op alpackas / lamas.

Quite quiet surroundings. Rooms in the new building were in good condition.

Amazing place and location. Kids loved it - place so clean and beds super comfy. Animals and playground a hit and gave our kids much to do during our downtime. The location was close to all activities and amenities. Highly recommended.

Nice

Easy check in, and clean rooms. There was a little bit of road noise at night, but we were otherwise comfortable.

This is so far our favorite motel in New Zealand (out of 5 motels and 1 hotel). Perfect if you have kids. Rooms are very new, the Internet is also the fastest so far. Would love to come back and stay a few days.

Great bed clean tidy and quiet

Brilliant stay, clean rooms, everything you need. Loved the farm in the morning to go see the animals. Easy check in, parking right outside your room.

Very new, well appointed, quiet, none of Rotorua sulphur odour. Bathroom especially nice, beds comfortable, small but well laid out kitchen area. Access via busy main road, egress onto it requires patience.

잠시 머물기 좋았는데 지역내 정전이 있어서 약간의 불편함이 있었음. 하지만 직원이 친절하게 잘 안내해주어서 만족스러웠음. 숙소 내 알파카 등 동물이 있어 어린이가 있는 가족이 좋을듯 싶습니다. 침구가 편안하고 깨끗했습니다. 신축건물이었는데 앞에가 공사장 뷰라 조금 아쉽.

We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!

Super location with proximity to Rotorua main attractions. Great for family to stay and great staying for family.

Ci siamo trovati molto bene, sia per la gentilezza del personale, stanza spaziosa, pulita, letto comodo, tutto perfetto. Ottimo posto fuori città nel verde, vicino a tutto. Consiglio.

Stayed in family room for 5. Older style unit. ves: Clean, comfortable and quiet overnight stay. Facilities were nice both inside and surrounding (alpacas, sheep, playground). -ves: One tiny bottle of shampoo and body wash not enough for a family. 5th person only has a bed sheet for the sofa bed so need to ask for a blanket and top sheet. No pillow available even though you pay extra for 5th person. Reception not really pro-active or helpful. Ideal for young families (2 kids) or groups of 4 or less.

What a great place! Loved petting the farm animals on the property with Alpacas and Sheep. They have an onsite laundry and a fully equipped kitchen as well.

Quiet but waited to long for office to open up we had many people waiting to book in and office was closed when it was suppose to be open

Pros : Nice place to stay and cover Rotorua. Cons : old and need upgrade to building