Hotel Costa Azul

Everything was terrible!!!

Mal servicio

The rooms are only big enough for a full sized bed. Once you check-in, you have to sign this agreement that if you leave certain stains on the bed (such as blood) on the towels, bed sheets and top sheets that you have to pay anywhere from $5-$20 more. The first thing I thought when I saw that was “What type of clientele do this hotel accept if you have to sign this agreement at check-in?” I’ll let you figure that one out. We booked two rooms and one of them didn’t have running water. Both rooms only had one accessible electric plug meaning only one phone or anything requiring electricity could be plugged in at a time. I have a CPAP machine so therefore, neither I or my husband could charge our phones at night while we slept. Also, we had takeout food to eat later, and we were told we would have to pay an additional $5 to place a refrigerator in our room. No less than 5 minutes later another staff member came to our room and told us that the refrigerator didn’t work so we can place our takeout food in the employee’s refrigerator. We left that same night and booked a room at Hotel El Panamá. It’s worth the extra money.