Madang Star International Hotel

No water for the toilet or shower for most of the day. Somebody hadn’t opened a valve somewhere in the hotel’s main plumbing system. Menu is shockingly limited.. most items not available at time of visit. Staff are always nice !

Amazing staff and good customer service. The room was cleaned and neat with enough space.

The switches

Great staff, clean room, peaceful sleep and great price. Property amenities are tired but it’s a safe spot in Madang town. Convenient for the city centre shops but just be cautious on the short walk to and fro.

Limited channels. One of the single bed was uneven.

Close to CBD and friendly

Security personnels should act professional and friendly towards clients, that should interconnect friendliness and helpfulness in promoting safe area, clients can walk freely, act sober and create positive response in getting services with high standards.

The staff was very friendly and helpful! We first had a smelly room and we got another. Then the ac did not work properly. After a hot night we got another room. The asian food was very nice; with a lovely merlot!

This was the 2nd day of my stay at the hotel. And still no water in the rooms due to the issues with the local water supplier (Water PNG). So no choice but to check out due to the water issues. No apologies and no compensation from the hotel. Staff were great, despite the issues

Took the hotel bus from the airport. Friendly and helpful driver. Check-in was easy with great service. Room was spacious which is a nice bonus. BUT room and bed sheet cleanliness was average. AND the hotel had no water in the rooms due to a lack of supply from the water authority. Seems the hotel has no backup water tanks on the premises - so no shower and toilet flush in these situations. Water is a basic reason to pay for a hotel, and cleanliness is a requirement, so disappointed!

Started off badly with a failure by the hotel to pick me up at the Madang airport and then no-one at reception to answer the phone when I tried to let them know I was waiting. Eventually got a lift to the hotel with a local who took pity on me. Gate security is good at the hotel, but it's not located in a good part of town, so just stay inside the grounds unless you have a car. Check-in process was easy and staff were all friendly. The rooms are on two levels, away from the reception hub and the general impression is that this is a conference hotel rather than for social or pleasure. Rooms were huge and clean. Air conditioning only worked if you were in the room with the key in and had switched on the electrical isolator (took me a while to realise the isolator was off), so there's a cool-down period every tiem you leave the room. Breakfast (included) was excellent. The pool was open, but unsuitable for swimming in (cloudy with algae). Generally, the decor is tired and fading. It needs reinvestment and more business to help pay the bills. Overall I felt safe, with good staff, quiet and clean, but tired and fading. There are better hotels in town for the money.

it's ok

Good price for value ... very friendly staff members ... highly recommendable ...

The receptionist didn't stay in reception. So i was waited them.

The rooms are so spacious and affordable and staff are friendly, but also respectful of privacy.

The reception of the hotel was disappointing. I sent emails, follow up emails and then phoned the Hotel and then follow up phone calls to have them confirm my Booking & Airport transfer for x3 days. No one bothered to return my calls or respond to my emails. I had to find my own way to the Hotel. When i queried at the reception of my ordeal , one of the staff at the reception said "He was busy". How unprofessional and rude to respond to a guest!

Located at a Convinient location, closer to Madang town which is a walking distance.