Azure Rio West Wave Pool 1 Bedroom near Airport

Don’t like surrendering ID, instead of just making copy of it. Bathroom smelled, as did extra bed linen. Thought was getting 2 beds, but only a bed and fold up mattress on floor.

The property changed at the last minute, not the tower block as advertised, not impressed. The new room was nice but not what was advertised!

Property is at a Unique location with all the traffic bursts but a win for having the Mall at a walking distance and the Airport Terminal 3 within about 20 minutes. However, the communications between the reservation and the point person was a major challenge. If you need help, you will have to message and wait for a reply if you get one after checking in. Perhaps the front Desk could be meant for answering questions of guest and help out. In all the Pool was lovely and clean.

The exclusiveness of the property. Outside the walls the city is busy but once inside the property grounds very quiet and peaceful. Also the people working there was very polite and friendly.

Since the area is a semi private pool, there are lots of policies and restrictions especially inside the rooms and in the pool. Before going to the pool you have to fall in line to get the pool pass although you don't have to pay for that but its time consuming. That should be included once they gave you the visitors pass.

I checked in "or tried to " at the first checkpoint there are "3" the guards said they don't see me at the list of there's after waiting and fighting with them for 3 hrs they just walk away and leave me alone then ask to move on to the next checkpoint in hopes of fixing this . This was booked and pre paid on expedia . at the next checkpoint they said the same. They refused to help me in any way shape or form " it was very clear they just don't care " ... there are no real office or building there just 2 tents and 2 checkpoints. They have no phones just employee cell phones to talk to each other. they are not proper trained to handle and kind of problem you might have ? you can not call anyone to help you. I asked for there cell phone # so that my travel company "expedia " could call them to update and fix this ? they said "no" .. You could not find a worse place to say anywhere in manila the worse ever !! .. I'm not from there or know any one to help with this so I had no choice to pay them again for 2 nights dirty room a/c not working good I would have fought them about all this as well but to be honest I was just to tired and beat down .. it took 4 1/12 hours to get in to a room they had no problem and where quick to take my money again for the 2nd time on check out it took over a hour they hold your deposit ( cash ) until someone is free to check the room .. This took 1 hour and when I call for a cab it 1 hour more and the whole time you are waiting outside at there check

We were scammed out of our money

The condo amenities are all good and well-maintained but the room itself is disappointing. I booked a 1 bedroom unit with 2 double sized bed but what we got is 1 double sized bed and 1 double sized mattress. The room had no towels, shampoo, soap and room price is higher than in-house condotel rate.

the staff, specially the guards doesnt even know how to treat their guest properly..

Had a long wait to get into the unit at the security in high heat Manila .Over an hour.Left a pair of wet jeans on the balcony and was told to pay a 2000 peso fine by security, or my identification would not ne returned.Paid fine in frustration.

What we thought would be a nice mid week day before I return back to SA, I booked online on Sunday 06/05 to check in on 09/05, on the Monday I recieved email to send the names of everyone which I did and never recieved anything further. After than I check the booking seeing that it is possible to check in by 1pm. So we reached the property by 1:30pm, when reaching there finding out we need a name and contact person to take us to the unit, after numerous calls to Expedia customer care and about 500peso wasted on calling Expedia by 3pm we found out who our contact person is and we were allowed to wait in the waiting area, 30min later finally the lady Regina arrived and took us to the unit. Once reaching the unit no information was given to us regarding the property, like getting swimming bands etc.. when we wanted to enjoy the pool the line was so long to get wrist bands that we left it in the end. The room was just as disappointing on the website it sales toiletries are included to our suprise nothing was there not even tissue paper.. that’s not even the worst it is sold as 2 king size beds once again one double bed was there and than a flat piece of mattres no even 30cm high from the floor, one extra blanket no pillows nothing, and I booked for 4 people so it’s not like this was last minute addition from the start it was a 4 people booking. But wait it gets worst so the unit is sold like there is everything to cook and eat BUT NO CUTLERY😵