Residencia du Basco

The hotel is beautiful and the rooms are nice as is the pool. The building is not complete. The upstairs bar was not available. The menu is tiny and the food portions tiny. It is chronically understaffed. The breakfast was poor. We would not eat dinner there and bought more breakfast elsewhere. Coffee was rubbish. The wifi was hopeless to connect. Every day go to the office for a new code. Sometimes twice a day. No mention of cash only till departure checkout! No warning at all! Only one person working in the afternoon. To get a drink you have to go the office and wait for her to come to the bar. The tv was not working when we arrived and again the last night. We had no tv the last night. To get tea or coffee you have to go to the dinning room and find it yourself then take it to your room. First day a blocked drain and a flooded bathroom. I would not ever go back there. Never an apology for anything.

My trip needed to be cancelled and refunded due to the Covid-19 crisis as the Philippines is in lock down without travel. I've been calling Expedia for over a week to speak a customer service representative and have been unsuccessful. I would hope I can have my trip refunded but am unable to speak to anyone from Expedia.

Staff was friendly and place was very clean. My family enjoyed it .

New property. Great and friendly staff. Definitely would be back and will recommend it to family and friends. The free airport pick up/drop off is also a plus.

I don’t understand why this hotel is rated 3.5. The place is perfect! Very warm and courteous staff. All of our requests were granted. Exactly what we needed for a vacation/retreat. Batanes was perfect and our chosen accommodation was a contributor to that! One thing to note, the place where the hotel is doesnt have mobile network signal because of the mountains surrounding the place but the hotel has wifi to compensate for the lack of coverage. I am unable to add photos to this review for some reason, but the place really was amazing.