The Venice Luxury Residences-Rare Units

Host failed to give instruction and location to which we are staying,. Hotel did.not provide pillow cases and bed sheets for extra guest listed in my booking. No complementary drinks like water at least to welcome tired and sleepy guest which is very common to other hotels nearby specially when you dont have potable water supply in the area.

The first three buildings we go to (there are 8 bldgs) don’t know where we are booked we have to searched in 3 bldg . We were able to find a vacant unit in one bldg but the room was terrible. Look like a cheap motel and no working air conditioning. We find another in 4th bldg but it was not as expected as advertised. Don’t look luxury at all. We have to pay again as it’s owned by individual owners and not part of Venice Grand Luxury as advertised. Very bad experience. Don’t book here.

It’s excellent

The description on the website is not what you'll find. There is no two futons and no sofa bed, only two mattress and a separated sofa that does not turn into a double sofa. The room is in terrible condition, dirty, and not private. The owner does not communicate at all and no instructions. The only good thing about this place is the location and front desk services.

Absolutely awful, didn’t even get to check in because the owner was not responding to my email/call, ended up cancelling the booking altogether and getting a refund because I had to find last minute accommodation elsewhere. Expedia customer service also tried contacting the owner but even then they were unsuccessful. Would absolutely not recommend.

The view is superb from the balcony.

It’s an awesome one night stay. The lady at the reception (Abby) is very nice and accommodating. The room is so spacious fir a couple, very neat, tidy and organized

The property is very convent to the mall and restaurants, just walking distance. The most hated about this place is the communication. I contact them through Expedia and it says the property will email me. I waited by no email was received or any notification thru Expedia. We went there and just found out that there’s different towers, like 8 of them. There 2 towers along the street , the first tower told me that my name is not on their list and I should try the 2nd tower which I did. The 2nd tower guest specialist told me that I’m not on the list. Asked me if I contacted the person /phone number that is listed on Expedia. I told them I did but nobody’s answering and cannot even leave a message. It’s a non working number. I beg the lady to find us any room since it’s Christmas Eve and cannot find any decent accommodation that’s within our budget. So she was able to accept us which I am so thankful with her and the security who helped us with our bags. When we get there, it’s only one queen bed with no blanket, just a quilt. I did reserve for 4 people but there’s no way for us to fit in the bed. So there’s a futton bed bed there’s no bedsheet, no blanket. We asked the front desk and they said we can tell the host by calling the number on our reservation which is a non working number. There’s no way for us to get or buy a bedsheet or towel since it’s late at night and we’re so tired from a long 18 hours flight. Drain is clogged, no extra tissue paper and cockroaches.

Liked the convenience due to proximity to restaurants, shopping and artistic holiday decorations and Venice like ambiance. What I did not like was the aircon leaks water condensation and may drip on your bed or luggages if they happen to be standing under it. I also squished a small roach which fortunately was the only creature I found during our 2 night stay. Water or moisture attracts insects. Overall, our stay was pleasant and the room was generally clean.

Communication was bad as the property mgr did not reply to inquiries from Expedia app. Was only able to communicate when we arrived in the Phil. No paper towels in the unit.

One thing I regretting was not looking around the area and hoping they will change how front check in area to put some warning over stepping out of the facility, warning sign of course, I’m hoping they would at least put a warning sign such as watch your steps .

The place was clean and quiet. The unit is a little bit old. Bed sheets are a bit old, television didn’t have much channels available. The unit is within walking distance of Venice Grand Canal Mall. We enjoyed our stay.

Clean property with towels and bedsheets.

Did not get room paid for ,no internet no washer , staff unaware of booking , after complaining room paid for ,offerd but already settled into cheaper room tired an late, most all places on agoda are a scam of some sort , many things not provided after payment recieved

Location is very convenient. WiFi never worked!

Its very nice and quiet..

The owner of the unit is very responsive and helpful. However, the concierge at Belini Tower was not that accommodating (from the security guard to the receptionist). They did not assist us properly in providing direction. We didn't know which elevator leads to the right tower. We got lost and wasted precious time before we found the correct unit (after going up and down different elevators). Poor signages. Not so ovious visual directions in the lobby. No one asking if we needed assistance (we kept asking but the directions given us were incorrect). In fairness, the unit owner apologized for the miscommunication. The room is clean. The A/C is strong. Hot water is working. But we can't close the bathroom door because the washing machine's water pipe is obstructing it. The WiFi is also not working. We reckon that it is still better to stay in an actual hotel to get better service.

The property was unsafe due to leaking from the ceiling; the place smelled old, and the cabinets were old and broken; the Wi-Fi wasn’t working; the fridge wasn’t cold, and the freezer didn’t even work. So disappointing for what I paid for it. It was a hassle overall. But the lobby was grand, and the staff, just the unit, had the issue.

Needs fumigation.

We liked the place. We are only staying for one night just to break travel time. Excellent food pplaces nearby pces