Grand Plaza Hotel - Gulf Riyadh

Fridge is not working, in four nights the room got cleaned and serviced one time. I asked for water they said we will get it right away, 40 minutes after I had to follow up.

فندق رائع وموظفين محترفين

It’s worth every penny I paid compared to other similar properties.

The Hotel and staff were ok but nothing worked properly! I checked in and no internet. They spent half an hour trying to get me online. Then it dropped out again and didn't come back. The moved me to another room where it worked (although not great). There was no TV remote. They brought me one but that only worked intermittently. The coffee machine was broken. The ironing board and the iron were broken. The second ironing board they brought me was broken too. I ironed on the floor! I went upstairs to the restaurant for dinner. No-one there except me. I asked for a sprite and waited 20 mins and then gave up and went to the downstairs restaurant. On the way down I met the waiter coming with my drink - a Pepsi because they ran out of sprite. The shower door has a big gap at the bottom and water escaped flooding the bathroom floor. No towels etc available up at the pool. Staff were nice enough and bed was comfortable. Just frustrating that nothing worked!

the need to improve on the front desk staff.

Room is modern, spacious and clean. My only complaint is the available extras I didn’t have. No toiletries in the bathroom no drinks or snacks in the room I would expect that in a less expensive room but I paid for the most expensive room. I called house keeping and asked for a comb and extra blanket and they told me they don’t have any. None of the TVs had remotes which isn’t a big deal but still.

Not-so-good: - The breakfast menu was very limited and not too good. - The batteries on the bathroom scales and TV remote were dead so Im asked for them to be replaced. They weren't. - The coffee and milk in my room were not replaced. This is supposed to be a 4-star hotel. I've had better experiences in 2 and 3-star hotels.

I often visit Riyadh for business, this hotel is very close to all Govt. Offices

The service of the hotel lagged ambition. Emails were ignored and even someone calling the hotel was given the answer yes, yes, of course and notihng happened. They are slow to comply and for me the name set way to high expectations. Sad

The internet connection was getting disconnected. Was told that the IT person is fixing it but could not get it up and running. My colleague had breakfast and he mentioned it was great.

استحصال مبلغ يفوق المحدد في الحجز رغم شموله للضرائب رابط الوصول للفندق في صفحة تأكيد الحجز خطأ ويوصل لموقع آخر بعيد المناشف ناقصة وبعضها ممزق الانترنت سيئ جدا

المكان مرتب ونظيف ولكن موقعه على شارع مقفل

رحلة عمل جيده

So unexpected the hotel was amazing at the reception and in the room

Services, Staff, Cleanliness, value to money, everything was really amazing .. unfortunately I could not have time to try the restaurants, but for sure I will try next time because I would definitely repeat my experience in Grand Plaza Gulf ...

Loved the hotel from all aspects and I will come again

Very nice hotel with perfect service. New and clean. Rooms are modern and big enough. Gym and wellness ok. The only problem pool was closed.

فندق رائع لمنطقة وسط مدينة الرياض والملز انصح فيه وسعره جداً مناسب ل فندق اربع نجوم فندق جديد له ٧ شهور تقريباً