The Gailes Hotel and Spa

AMAZING!!! The restaurant team were simply the best. We had our 7 year old grandson with us who has autism, and the staff went well over and above for us. George spoke to him, Keiran the chef came out of the kitchen to see him. Truly exceptional and in his words “the best night ever”. Service goes a long way and this whole team nailed it, even with our annoyingly awkward requests with our meals. We love a night away and I have not experienced service like this for a long time. The management team should be proud of a truly exceptional front of house team, and of course a special mention to Keiran for making it a night to remember.

My husband and i had a lovely stay at the Gailes hotel

All ok

Nice

Welcoming entry with polite staff. Very clean rooms and hotel. Excellent stands

Hotel is in a lovely location, we were lucky to get a view of the gardens (not the car park). Room was comfortable and clean, we were disappointed with the bathroom, there is mould on the ceiling and the shower mixer tap had the central section missing which would have shown how it worked (room 8 on group floor. Service in the bar was good, bar area was comfortable. Food was OK at dinner, disappointed with my breakfast order of smoked salmon and scrambled eggs as the eggs were dry and over cooked and not very hot. We were not impressed with the morning check out process, the bill was not itemised, I was not given an actual value of the bill until I asked just advised there was enough credit on my account to cover all charges. When I requested itemisation I was advised they could only give me a photo copy of the till receipt from the bar.

Hotel was very clean and well maintained. Hotels.com guests do not get spa included in price though and are charged £40 on arrival. This should be clearer advertised when booking.

Ok accommodation for a 1 night stay, mattress needs replacing. Bedding needs updating as quite rough. Room looks tired and dull. Bathroom requires upgrading, very dark and dingy, service panel for water pipes stuck on with blu-tak, not professional. Breakfast was awful, cheap ingredients and cooked to a poor quality. Staff were lovely, professional and approachable. For a 4 star hotel, I was very disappointed.

Peaceful & quiet very relaxing

SPA should be included even if booked not directly, otherwise very clean and respectful staff

My son was getting married so booked for a say so i can have a drinks

The hotel itself was lovely staf were friendly and helpful and the room was nice and clean.. However, the bed was so uncomfortable and my back was so sore that i didnt have the best nights sleep

The spa was out of this world , the service, facilities a d treatments were fantastic. I would 100% visit the spa again . Nothing was too much trouble , exceptional worth every penny. The hotel its self is tired , the room was drab. The restaurant was pleasant, the service was slow.

Nice enough hotel with nice interior apart from the toilets are a bit dated. We were however let down by the staff unfortunately who are unhelpful and abrupt.

Have stayed several times. Business travelling. Adequate parking, warm friendly welcome (even at odd hours). Recommended 10/10

My stay was very poor for the money I paid. I was told I had to pay another £20 any time I wanted to use the leisure facilities. I had already paid almost £140 a night so for me this complete greed. The breakfast was not a pleasant experience. Limited choice and ran out of yoghurts on my first day and still had not replenished on day 5 of my stay. Room cleaning still wasn’t done at 3 PM one day when I came back from work so had to do without cleaning that day. And finally the staff were not friendly so I would never stay, nor recommend, this hotel to anyone.

Room number 23 is noisy. There is an air conditioner unit below the window and flue next to it, the run all the time.

Ideal for a few days away

Very nice clean room. Lovely ensuite although the extractor fan was on the whole time. With the door closed it was just a hum.

Very pleasant stay, just one night before hopping over to Arran. Hotel was very clean and the service was spot on.