Americas Best Value Inn & Suites Tomball

Rooms are great

There was a cat at the door. I had to call the office to get out of there because if I open the door that cat try to come in. Am scared of cats.

Q

Check in was pleasant as we did come in late and staff was very friendly. Room was clean and looked like the online pictures except the fridge did not work, no kitchen utensils or pans to cook with and no coffee available nor anywhere on property. You get what you pay for, I guess. Overall it fit our needs on such a short notice. Thank you for accommodating us.

Friendly staff. Very accommodating

It was nice and quiet. Great location. Everything is in driving or walking distance

The receptionist at check was very lovely and informative, the room although smoke free still had an old smell to it, and had people lingering at night outside, it's inevitable to have a few people outside even when their business doesn't seem the best at places like here. Water pressure was decent and the amenities with the room were enough even just for an overnight stay or more

Overall, it was a okay experience, enough for a one night stay. The room was kind of clean. However, the bathroom needs more attention as well as the air conditioner in the room. It has a mold smell.

Prifetional staff

Good

When we initially checked in there was blood, yes blood, on the seat, lid and bowl of the toilet. I went to the office and they came and cleaned it. The lady used the toilet brush to clean the seat so I had to re clean it with Clorox wipes. We didn't check out at that time because everywhere close was full due to Greek fest and there was a large group of us. After we got back from dinner and everybody was settling in to their rooms my sister found dirty feet prints in between the sheets and then bugs, yes bugs, in the other bed. So as we were checking out beds there was blood on the sheets, dirt and grime. By this time it was 11pm and we were all exhausted, we went to the office and checked out and asked for a refund. The clerk initially said he was new and didn't know how to do it but that he would make sure the manager took care of it. We had exhausted children and took him at his word so we could find somewhere else and get to bed. We wound up having to drive to Galveston to find a hotel with rooms for our group. I contacted the property and Expedia and was refused refunds for myself and my sister by both. I have always booked thru Expedia and am disgusted that this was allowed to happen. We did not cancel or fail to show, we were forced to leave due to incredibly unsanitary conditions. I absolutely would not ever, recommend this hotel or any ran by the same family.

The problem I had was falling in the bathtub. It was absolutely slippery and I hit my head. The staff fine facilities were fine.

Always a pleasure staying

Hotel was very clean and very comfortable! Checking in was so easy and the gentleman was very polite and welcoming!

Second time coming back to this hotel and it’s very nice and quiet. The staff is friendly as well

It was very difficult to lock and unlock the door. After getting settled the TV did not work. We called Kevin had to come and try to get it working. Took him nearly 30 minutes to reset then restart the tv. We were hoping for a continental breakfast and I call at 9:45 only to be told breakfast is over at 9:30. Another disappointment. I walk up to get coffee and return to the room that I’m unable to enter because they closed it on us. Had to walk back to the front desk and she did something to allow us back in. Lots of our time wasted on things malfunctioning.

The bed was hard and there were roaches in the room, we had to ask for extra toilet paper cuz they didn’t have enough in the bathroom in the first place, and breakfast options were awful, we left a day early and told the lady we weren’t happy with the room. They never even questioned why!

Personnel great!

Personnel very nice

Very easy checking in. Nice price. The room was nice and clean. The bed a pillows very comfy. Felt safe with my children. The staff were so nice, even called as I was in route to check and ensure my safety as rain was heavy in the area. Will be booking again in the future for upcoming events.