Candlewood Suites - Syracuse Airport, an IHG Hotel

Doors were slamming all night, there were chips on the floor in our room, would n ver go back

The coffee pot did not work in the room.

Tired room, no hot water, poor temperature control, indifferent staff.

Visiting a friend.

One question...who puts a motion detector light in the entry of a bedroom? Rool over and the light comes on. You have to get up and turn it off. Happened to me 5 times

Great place.

Our room was disgusting

Just a gross hotel for $100. What do you expect for $100

Had to wait almost 30min for my room to b ready!

Great staff and very clean and quiet. My only caveat was the internet kept going in and out. I would easily recommend staying here. I’m a traveling nurse and I would come back here in a heartbeat.

The staff was very nice and the place was quiet and very clean. My only caveat was the Internet kept going out but it was a small thing compared to everything else which was great.

Hotel canceled our room for plumbing issues and did not offer any accommodation.

Was traveling through and picked this motel was very nice and convenient to get to.

Dated property. Room smelled like cigarettes.

The room was not clean. The bed cover was dirty and there were many spider webs following down from the ceiling. The bathroom was not clean. We did not stay and I would advise management to improve the property and hire staff to clean the room

We checked in late and our room had been smoked in. We requested a room change and were told the hotel was full no other rooms available. Additionally they advertised a free airport shuttle and we were told to call 24 hours in advance of our arrival to reserve it. When we called and tried to reserve the shuttle for our 12:30 am airport arrival we were told the shuttle stopped running at midnight. It was too late to cancel our reservation to get a refund of our prepaid room charge. They should post the shuttle hours of operation. Their neighboring competitor operates its shuttle until 4am.

It was a good value. We were close by to the airport which is what we wanted without having to pay an exorbantant amount of money. The property was very nice and we could not ask for better service! Thank you.

The staff was rude and incompetent. The hotel didn't have a shuttle even though it advertised that they did.The desk clerk told us to walk with our luggage and disabled mom to Holiday Inn and try to use their shuttle or take an Uber. Upon entering the hotel the clerk was sound asleep at the desk. No hot water in our room. The common areas were dirty. The hair dryer wasn't working.

This was a very convenient place for our vacation. There were basic dining options right across the street, and many more within a short drive. The room was a bit worn, but it was clean and everything worked. the staff was very helpful.

The room was clean but in serious need of updating. I’ve never been in a hotel with wrinkled sheets before. It was so odd, like tight deep wrinkles. Cigarette burns on counter tops and a lingering smell of smoke in the room. The water was hot, but learn to shower in the dark as the lights are motion activated and turn off after 5 minutes. The sensor is pointed towards the door so you can’t wave your hand over the shower curtain to keep the lights on. Bathroom vanity is rotting at the bottom. Scuff marks throughout the room on the walls. Tissues smelled like mildew.