Candlewood Suites Austin N - Cedar Park, an IHG Hotel

Someones large toenail clippings were on the carpet, shower curtain not long enough so floods the floor, spider on the bed, hair under the pillow case, light above oven pulled out and inoperable, bathroom sink drained super slow, badly stained hallway carpets, blood on floor in elevator, lawn crew started early Saturday morning working on the landscaping, looked nice.

We paid for the one bedroom suite with the intention that one of us would stay in the bedroom and one in the living area. We got to the room, it was a regular room. When we asked the front desk, they said they had to move us. My friend arranged to stay elsewhere so I ended up by myself. I went back to the front desk and asked if they were going to refund us for the room difference. They said they couldn’t refund us, but they could move me to the correct room. Why didn’t they offer that right away!!?! I ended up having to pay the entirety of the room since my friend didn’t stay, plus they charged us an extra guest fee.

I’d like to thank the staff for being so professional. My mom came down for me to have back surgery and she enjoyed her stay and so did I the nights I stayed there after surgery. Very comfortable bed and clean rooms

Nice extended stay hotel that was very spacious. Nothing fancy. TV was very small but we didn't use it so it didn't matter. Kitchen seemed decently appointed

Hotel had a strange odor inside. Booked a suite with a king and was put in a suite with a queen. They did fix this. Got to the new room and still a strange smell in the room. Side table next to the bed had not been cleaned (had a sticky bottle ring on it), sheets and pillows had an odor to them as well. AC would not get colder than 72 in the room. They claim they are under renovations but I did not see anything. Definitely would not stay here again.

Drain in tub did not work, notified front desk. Said it would be resolved next day. Was not resolved. There was random strands of hair in bath tub, bathroom sink, and on sheets and pillows. Mold in the restroom cabinet so bad it was breaking apart. There were also roaches in the restroom. I notified front desk they just apologized. I was very disappointed and kind of shocked.

Old hotel. Furniture in room was very old, stained and did not want to sit on it. No breakfast or place to sit in the lobby with everything torn up to eventually remodel.

Room was "sold" and we didn't have one. They said Expedia was at fault. Service was terrible. Poor experience.

This hotel has a huge mold problem. Please look at the pictures before you decide to stay. We talked with the manager to help us and they refused to work with us. My wife had to clean the bathrooms!

We had mold in our bathroom and our room smelled of mold and the faucet in the tub had a constant flow of water. We told the front desk, they didn’t have any available rooms to move us to so they gave us a small credit.

This property needs to be cleaned!! I dont think the carpet has been vacuumed in the last several years. It will help with the smell!! Location is convenient.

I have been staying at this property for a month. She has been great so far.

Excellent service

I arrived and as soon as I got in saw how dirty it was. I gut to my room and same thing. I met someone in the elevator and he said he was leaving because of it being dirty. After I left my room with my trolley of baggage’s, the gentleman said uh oh. The manager got me into the much cleaner nicer place next door holiday in express.

Came here to stay for a wedding nearby. Decent sized room. But musty smell and a HUGE ROACH in our room. Uncertain if our sheets were clean. Would’ve stayed at another hotel but did not have enough time to figure things out. Even brought up the cockroach issue to the front and the guy just looked at me like, “Yea so what?” I would NOT RECOMMEND staying here.

Broken glass on floor, dirty ceiling fan that fell onto bed when turned on, tv that not all channels worked in bedroom, poor assortment of dish ware, ice maker in freezer did not work, no ice machine on property had to go to store, broken exercise bike, missing some weights in workout room, dirty floors throughout hallways.

It's a great place to be if you love dogs "pet-friendly", barking at 2 a.m. Not so much if you want to get a good night's sleep while traveling! Maybe I need to find a "people-friendly" place the next time, as in for the one who pays the bills! ;-) Nice clean room though! Bathroom sink slow to drain. Comfy. Upadte: after getting over my lack of sleep on the first night, I decided to change my rating from 1 to 5. The hotel is fine, it's the entitled guests who are only concerned with themselves and their dogs that they would let them bark all night! No consideration for others. That's what the world is today!!

I booked prepaid for this reservation for an elderly disabled family member. They charged them an odd amount at check-in and when they inquired as to why, they were told it was a mistake and world be fixed. I inquired the next day at front desk the gentleman did not see any notes to why they were charged. I had asked they refund it ..he said only the GM could and he would contact him and he could process refund remotely. 2 days after check-in still no contact from management i emailed the management email and provided my phone and email address. Im still hopefully they will correct the issue as this family is on a fixed income. It is sad that the elderly disabled would be treated this was and lack of follow though and follow-up by CW staff to correct this issue is beyond me. It takes someone a few seconds to incorrectly charged someone but several conversations and several days the issue was not resolved and absolutely zero response back to me. Still waiting fingers crossed they will correct the issue.

I didn’t like that I requested my room to be cleaned twice and it never was. I didn’t like that the shower curtain was way too small and high. It made it difficult to shower without getting water everywhere. I didn’t like that carpet in the hall ways clearly needed to be cleaned and weren’t. I didn’t like that dishwasher needed to be fixed and hadn’t been. I never used the dishwasher. I’m referring to cosmetic issues. However, I did like the water pressure. I also liked the front desk staff. Very friendly!

The rooms were really clean. There was no breakfast. The hallways smelled like dog poop and marijuanna. But luckily it did not leech into the rooms. The beds were comfy and the room was spacious.