Candlewood Suites EAST SYRACUSE - CARRIER CIRCLE by IHG

Everyone was accommodating and very nice

Was a pleasant stay, room was clean and was comfortable. Some basic updates and paint would help in the presentation.

Albert, he was so pleasant, willing to help. Just awesome!

We were pleasantly surprised that it had a kitchenette. It was very conveniently located. Check in was quick, the person welcoming and knowledgeable. It was very quiet too. We will definitely stay here again!

The staff was amazing. I had a quick check in and out. I liked the fact it was safe since I was traveling alone. I also liked the kitchenette with clean dishes and silverware. I have stayed in other extended stays before and this one is hands down (to me) better than the other ones. Walmart and BJs Warehouse was 12 minutes away, with Wegman's 7 minutes away so food was easily found. The only thing I didn't like was Carrier Circle. It's a little confusing if you don't live in East Syracuse. Thank goodness for GPS.

Hotel was not clean … crumbs on the floor, hairs on the bed, blood stains on the walls and sheets! I didn’t expect any amenities, but I did expect a clean room!

Rooms were clean. Check in as fast

This is a basic, bare bones place to stay. It is friendly and quiet. You have to go out for all meals. It reminded me of a dormitory.

Great value.... Nice, good size room with kitchenette, Helpful , good access to major roads and thruway.

The lady at check-in was absolutely delightful. Very friendly and welcoming, quick and efficient. Best customer service I’ve experienced in a while. Room was comfortable and great for a stay with a teen that likes their own space.

Great staff, we got to get into the room a little early, but everything in the room was in rough shape. Looked ok but barely functional. Paid for a king sized bed that was barely a queen!

I had a problem with the toilet to where it needed to be plunged i thought that they would have someone come and plunge it they didn't they just left the plunger by the door and i had to do it myself i strongly feel that it should not have been for me to do when i am a guest of your hotel

I reserved a King bedrooms suite and the room we were in was a queen size bedroom suite. No contental breakfast and the room was $250/night and we didn't get a king bed when we already paid before we got there for a King.

It looks like an apartment, everything is very clean, and the room is very comfortable. The bed is large and comfortable. The living room is spectacular, as is the kitchen and the bathroom are super comfortable. Also have 2 big closet, I will stay there again for the future

Aesthetic

When we arrived at 4 pm the rooms were being cleaned, with dirty linens being placed in the hallway. The piles of dirty linens remained there throughout the night and were still there at noon the next day. When we said something to the front desk clerk he was just as uninterested in what was being said as he was when we checked in.

Nice to be able to prepare meals in the room - and there is a Trader Joe's not too far away!

Check in is at 4pm. We showed up at 6:30pm and we had to wait for our room to be cleaned. After a long day of driving this was not what we expected.

It was a calm stay just needed a piece of mind

The hotel itself was just fine for the price, but both people working at the front desk were excellent. Had the pleasure of meeting the manager and she gave exceptional customer service. She was very pleasant, professional and welcoming.