Candlewood Suites INDIANAPOLIS AIRPORT by IHG

I even did not stay but still paid.

The property around the area was nice but getting to the property the roads are horrible

My only disappointment was that there was no TV. We called and they said they would change it soon, but they never arrived.

I loved the mattresses, slept great. A lot of room for the money. Very clean, comfortable, & staff was kund & helpfull. Great place for the money. Would TOTALLY stay here again!!

dirty

It was great

It was OK...just OK...very utilitarian. Not as nice as other Candlewood properties at which I have stayed.

Room was not very clean, bed sheets and blankets were dirty and really worn out. We asked for clean blankets and were told there were no more blankets in the hotel. The refrigerator in the room sounded like a freight train and stank. There is nothing around the hotel apart from a liquor store. We walked along an expressway with no sidewalk to get to a waffle house to eat. It was close but not suited for pedestrians. Staff were friendly. I would not choose to stay here again.

Nice

I room was nicely layed out. The tv remote barely worked. But worst part was the hvac system whould kick on every 30 min and sounded like a frieght train rattling the fan has issues or the mounts are loose. As i work maintenance for a living. The bath towls were small too barely would wrap around and touch on gf and shes small

Place is a bit rundown. The area isn’t exactly great but it’s convenient. Beyond being rundown, it’s a bit dirty. Needs some love. If you stay here just know it’s cheap for a reason.

The price was right for this overnight get-a-way for my wife and I. We had a very nice time, the room was nice but not as clean as we would have expected. The overall condition of the entire hotel, lets just say some TLC is needed to get this to a 5 star hotel. But overall very pleased and would stay here again in the future!

I couldn’t even shower, it was pretty disgusting with dirt and hair everywhere. No blowdryer. The toilet was loose and not affixed to the ground. While the hotel is dog-friendly, there should be expectations enforced to not have a dog barking. All. Night. Long. I probably would have been better off sleeping in my car.

It's hard to like this property, but the personnel were fine. The first words we heard, after telling me they'd need to charge $50 to my card in case we damaged property, was that the television service was "out" throughout the building. I was traveling with my wife and at night we enjoy watching television. It's what we do. Beyond the television, the snack center was empty. It's not that we're heavy snackers, but who knows, it could happen. Just not what we were expecting to find.

Booked one room with 2 beds. Upon check-in those rooms not available. Gave us 2 rooms. My room AC didn't work. Moved me. AC didn't work. Moved again. AC okay. No television entire weekend due to DirectTV not working. My TV was smallest I've ever seen in a room anyway. Garbage can was full of previous occupants fast food and bag of grapes. Smelled bad too. On Sunday the water in the bathroom shutoff for 15 minutes. Desk staff knew nothing of any problems

No hot water, the air conditioning switched to heat and I couldn’t get it to turn offs. Truly felt like a waste of 250 dollars

ok

Unfriendly staff and dirty rooms

Arrived approximately 11.15pm. I parked in the parking spot for those registering, and got out of the car. There was a man in front of the building whom I passed as I was walking in - he didn’t say anything to me but continued smoking. I saw the sign saying that doors locked after 11pm and to call the front desk. I picked up the phone and called - no answer. I was waiting for over 5 min for the joker outside to finish smoking so he could come in and check me in. Then proceeds to tell me that the electronic Keyes are sensitive. No joke! I tried over 10 times to swipe and I look the outside door before it registered. Then got to the room and had the same issue. Room was clean and comfortable. View of the parking lot and a field with trees in it. As I drive around the back of the building when I arrived - I passed the block enclosure the dumpster is located in. The doors for the enclosure were open and the dumpster was over flowing with trash bags all around the dumpster and piled up 2-3 bags high outside the enclosure in the parking spot closest to the dumpster. Won’t be staying again.

We stayed at the Candlewood Suites Indianapolis Airport location from July 31 to August 5, 2024. It was one of the worst hotel stays we have ever had. We arrived for our check-in at 3 pm, and the room was not ready. We waited and returned at 3:15 pm and the room was “ready”. When we got up to the room, we discovered the room was not cleaned. There were blood stains and other yellow stains on the pillow cases and the bed sheet. There were black specs and food crumbs through the sheets and the comforter. There was dirt and debris on the floors. We went down to the front desk, who contacted the hospitality manager. The hospitality manager came up herself with a different set of bed sheets and confirmed the dirty state of the room. She changes the sheets herself (which showed a ripped and stained mattress cover underneath) and the replacement sheets and pillow cases had yellow stains on them, that we didn’t see until after she left. She took the comforter, stating she would likely need to wash it and bring it back. She stated that the previous management “left a lot of bills” and stated “the new team is working to get everything back in order.” We would find out that the old management was gone last December, so in 9 months they haven’t accomplished much. No pool, which listing says it has. Whole hotel is run down and broken down. No hot water. Dirty everywhere.