Candlewood Suites NEW BRAUNFELS by IHG

Nice big clean room and the check-in lady was very friendly and helpful. Room was big and clean. Had a double bed kitchenette and it was perfect for our 2 day stay.

When I arrived the front desk clerk said your room should be clean. I arrived two hours after check-in time and it was not clean. Then had to ask the front desk clerk for a different room and he looked very stressed out and was explaining how diamond members can stay up until 2. I was thinking that is none of my concern I should not have to go to the room to find that they are just now cleaning it. My fault for not knowing it is a extended stay hotel. It was just okay, floors are thin and the people stomping around in the middle of the night keep me up.

The 1 bwsroom suite was clean, spacious and was outfitted with amenities to make my stay welcoming. Tasha, the front desk agent, was welcoming, friendly and professional.

A great place to stay. Clean, no issues. Kitchen area and lots of space.

Great experience

The stay was ok. The motel was super quiet. Overall no big complaints. The price was really good though.

The property was very clean and the room was very nice.

There amenities are severely lacking. The room is okay at best. And they charged a $75 pet fee which is 3x higher than other pet friendly hotels. I won’t stay at another candlewood.

Overall hotel was in a great location. It was minutes away from everything that my family planned to do. A few things I didn’t like about the hotel… No pool only a patio/grill area…. No breakfast only a snack area where you can purchase snacks drinks etc. Also no housekeeping on a daily basis. If you need more towels make sure you bring your dirty towels down to the front desk, that’s the only way you will get clean ones and if you think you can just get towels without exchanging your dirty ones, you can’t. Beds were comfy, water pressure was good and water was very hot. Room was clean and everything we needed for the kitchenette was there. Also No ice machine but it’s an ice maker in the refrigerator.

Had to leave early due to River flooding. Wish we could have gotten a refund for the night we didn’t stay.

Great place to stay, close to EVERYTHING, clean, bed was comfortable, pillows (eh), tv was a bit of work with no instructions but what will keep us coming back is the front desk woman who was the best! We would definitely stay again for the comfort, cleanliness, great front desk woman and the free coffee!

The room was extremely clean. Check in and out was fast and desk clerks were both very nice.

This property is not good at all. #1 There are roaches in this hotel, you can’t leave any food out because they will get in them and you may see them napping on your bed with you. #2 The beds are horrible, they have to be 15-20 years old because of all the noise it makes getting in or out of it. If you wake up during the night, be prepared of waking everybody in the room up because that’s how noisy it was. #3 No swimming pool, they actually filled in the area where the pool should have been and changed it to seating area. #4 No breakfast in the morning. Everyone I saw checking in asked the same question, what time does breakfast start?, just to hear we don’t offer continental breakfast. #5 if someone is in a room above you, you will hear every footstep and running sound they make. So try to get on the 3rd floor if you want to risk staying here. And lastly, I went down stairs to ask for towels and the front desk person told me I would have to bring down all my old towels because they don’t have enough for the whole hotel. Yep you heard me right. But what he didn’t realize was that I was in the lobby earlier when another woman came down who was white ( I am a minority) and ask for 8 towels, he ran to get them out of the back with no questions.

Front desk was great!

Employees are very friendly and happy. It makes for a great start of your day

I was charged about $35 more than I was told I would be, without explanation

Very clean and quiet. Most comfortable bed I’ve slept on in a hotel. Will definitely stay here again!

Great room. Kitchen stocked well for cooking.

The room was super nice and clean and it was very silent in our hall, and the convenience of having the snack right there was very helpful

Clean