Chena Hot Springs Resort

Loved the place! Great staff, a beautiful hot springs pool and the right place fot stunning aurora views during season

Amazing property and tours. Food was great. Utilization of geothermal energy and self-sufficiency is impressive. Staff was friendly and helpful for the most part- some much more than others. It could be a 5-star experience if ran a little more efficiently and if staffed/managed a little better. For example, there is no ability to get a drink from the bar without waiting, sometimes at great length, to be seated in the restaurant. There were many varieties of shirts offered for sale, but almost all were size small. Communication and organization is sometimes lacking regarding the tours. Some parts of the lodge got very hot. It seems like it is difficult to regulate the temperature. I had a great time there and am certainly glad I stayed. I would recommend to anyone and encourage to make full use of all the activities and tours. But not everyone should drive there as the roads can be hazardous, depending on the weather.

Great property, great food..hot springs are amazing

Great food and comfy rooms next to a Hot Springs with the ability to see the northern lights. What more could you want?

This was a great escape with loads of outdoor activities. However, there weren't enough food/dining options to keep up with demand. Best to dine at nonpeak hours if you want to eat in the restaurant. The staff really work hard so kudos to them.

The heater in room wasn’t working. The water smelled bad.

We stayed 5 nights to catch the Aurora Borealis, it did not disappoint. This is a remote location an hour and a half NE of Fairbanks. There’s nothing else out here except for the resort so you are a captive audience to their offerings. The food in the restaurant is decent, could be better. Wait times are long for peak hours. Ordering to go is a good option. There’s a bar in the restaurant. Bring your own bottled water because the well water tastes terrible, and for some reason the restaurant does not sell it. There’s a lot to do here including some free activities. The hot springs, pool and hot tubs are free, hiking is great, geothermal energy and greenhouse tours are free and aurora viewing is free. Lots of games available in the activity center. Several paid tours available depending on time of year. Check out their website for list. Highly recommend the Aurora Viewing Tour if you’re here during a time when it’s going to be out. We had a fantastic light show! The tour takes you up the side of a mountain in a snow machine. It is rough on the back so you may want to pass if you have back problems. My husband did okay, but was sore for a few days after. It’s 5 hours altogether and there’s yurts for hot beverages and getting warm. Heated out houses available too. BRING A TRIPOD FOR YOUR PHONE OR CAMERA for the best pictures of the Aurora. We forgot ours. Pictures are still good, not great. No cell service here, Wi-Fi is slow and only available in some areas.

Staff very friendly and encouraging jn trying new things like snowmobiling. Beautiful grounds in the winter, hot springs felt so good after playing in the cold. Room temps varied due to geothermal energy.

We took the Chena shuttle from the Fairbanks airport to the resort. The van was very cold, no heat and has seen better days. At check in we were advised that we have to carry our 3 50 lbs luggage to the Moose lodge & up to the 2nd floor. My husband just had a shot in his spine due to back issues & I have a torn rotater cuff. No one to assist, you would think that they would have someone to help with the amount of money we paid for the room. But wait there is more…no heat in the room, no refrig, no microwave. Several vending machines out service, dryer for the swim suits out of service & the snow cats are on their last leg, plus again no heat! I asked a waitress about the water and ice for drinks due to my allergy to sulfa, she advised it was filtered not to worry however it’s filtered but if you are allergic to sulfa DON’T DRINK. Trust me. We had to wait for the same waitress to get back from a smoke break before we could place our dinner order then had to wait for her to return again to get our food, smelling like a big cigarette. The ice museum is a waste of money, it’s been melted & of course the resort didn’t tell us about it but once inside you can clearly see that it hasn’t been kept up. Shuttle service back to the airport was just as cold. Do you not believe in heaters? Property has bare electrical wires, smoke detectors unhooked, dusty and dirty. This resort & equipment looks like they haven’t seen a maintenance in a very long time.

If you are looking for a place to get away, this is where to go. Very secluded, very relaxing! We did a friends solo trip. Got to see the lights every night. Many options on things to do there. Prices are super reasonable, especially for drinks and food. The staff is amazing. Only little things I have to say is...water taste terrible (like sulfer) but one of the workers let us know where to get the "good water" at. Rooms are a bit small and super hot. We had both windows open and fan but were still really hot.

This was an interesting experience of being below 0 degrees for several days. The highlight was the fog sled ride with Cody as he was very friendly and knowledgeable. The ice museum was also interesting. The dip in the hot springs which felt like a hot tub with snow and ice surrounding me was a unique experience. We really enjoyed the greenhouse and geothermal plant. The aurora evening was somewhat disappointing as we chose an evening when they failed to appear. The ride in the AVT was interesting but very bumpy. I wished there had been a naturalist to explain the science behind the auroras not just provide hot drinks and snacks in a warm yurt. We had to wait two hours for the shuttle after arriving at the airport. It was an enjoyable experience.

The room is small, and the dinner reservation staff seemed slightly impatient.

We try to do our stay-cations a couple times a year. It was dirty and poorly kept, rooms were too hot. Mold on indoor jacuzzis, staff tried to down play the incidents. Next year we will find a different place.

房間設備老舊，浴室架子一觸摸就掉，蓮蓬頭壞掉。房間相當熱，無法調整。莫名其妙被扣了50元，沒有任何原因。

Very convenient to the pool and hot spring. Close to activity center where they provided northern light tour, dog tour, ice museum tour, skimobile. Close to main lodge where there is the restaurant and gift shop. Food there is really good. The room is very clean, but small and very very hot. We had to open our window to cool our room. The room also comes with two day hot spring tickets which makes it very worthy especially during winter time.

My family and I stayed at Chena for 6 nights in December. The drive from Fairbanks was easy and check-in was smooth, even at 11pm. We booked two double bed rooms and they were small but clean. We ate at the restaurant on site for many of our meals. Prices are high but portions are huge. We left quite a bit of food behind unfortunately since there wasn’t a mini fridge or microwave in our room. As for the hot springs, we loved it. Plenty of locker space and hooks at the end of the board walk to hang your towel. It’s a perfect place to warm up after a day spent doing winter activities.

The property is absolutely beautiful and staff is great and friendly.

The water smells lile sulfur because of hot springs, food and staff our great, rooms are average needs update but it has a more vintage type cabin vibe. The ice museum and hot springs was great

Loved the Hot Springs! Everyone there was so nice and helpful. My Mother is in a wheel chair so they put us as close to all the activities as possible.

We love this resort, the hot springs, etc was awesome!!! The service, food and facilities excellent and we saw the northern lights 3 nights in a row. We fulfilled the objective of the trip. Thanks so much!