Comfort Inn & Suites

Clean, comfortable, and safe. Close enough to Louisville on my way through so I could stop there and go bourbon shopping.

Was unaware of the $199. deposit required to stay. Travelocity mentioned the possibility of additional fees but $199. was ludicrous. Was told that this fee only applies if you book online through a third party. I have NEVER had to pay a deposit in all the years I’ve travelled. Will never stay with Comfort Inns again.

Our room was musty and smelly. Shower drain was rusty and needs replacing. Refrigerator didn’t get cold. Needs upgrading.

Checking in staff was great. My problem was the blood splatter on the walls and base board, serious biohazard. Carpet appeared to have dried up vomit near my bed as well. Took a video and pics to show staff. And was moved to another room.

Pool was nicely heated. At check in he said charged my card, not put a temporary deposit “hold” but charged it an extra $200 for 5 days and then said it would be refunded. He gave me a business card to call in case it didn’t get refunded. This is ridiculous.

Staff was helpful.

Stayed 2 nights, breakfast was fine.

Elevator out of order, desk clerk seemed unhappy about having to explain that but offered to help carry luggage up to 3rd floor

Location

My wife fell entering the room. The tile was like glass. Whatever they put on the flor made it amost impossible to walk on without falling. Reported to manager. He was great and understood after showing him. Problem is her back is still sore and her knee. Upon leaving you would think maybe comping the stay would make since but instead we received a small discount. Just returned home and may have to go get looked at. Elevator did not work so had to carry everything up flights of stairs. The carpets are dirty and the stairway hasn't been swept in probably 2 years. Breakfast was good.

When we were checking in i was informed the elevators didnt work and offered a a 3rd floor room i explained my wife wouldn't be able to do stairs with having two hip replacements. With that he checked and saw they had one available on the ground floor so we were able to accept that room. The rest of our stay that night was uneventful and restful

We stayed 2 nights for some activities we had planned in Louisville. Upon checking in, we were told the elevator was out. They offered to let us cancel our stay for free but we needed a room and everything else in the area was booked. Thus, we had to climb the stairs to our third floor room. The elevator had been down for at least one day before our arrival and was not fixed while we were there. The stairwells were disgusting with spills that were smeared into the carpet and they were never cleaned during our stay. Our room had visible hair on the towels and random small pieces of something on the floor. The room was damp from humidity or just lack of ventilation. The sheets also felt damp and clothes that we had set on the table became damp overnight. The workout space was a good size but had very little equipment. The breakfast was decent. We also heard what seemed to be stomping or very loud walking around from the room above us. We called the front desk and it got better but was never actually quiet. The walls and floors are paper thin. I would not stay here again.

Lovely hotel

Elevator broke twice during our stay, had to move rooms because of dirty bedding, unable to flush toilet paper in public restroom.

Nice staff, clean, and breakfast was good!

N:A

Always a pleasant stay. The last couple of times, the keycards haven’t been consistent in working.

It was convenient to our travel plans. A little more expensive than I thought it should be. The pool was good to relax in.

Great check-in and the man suggested a great restaurant next door & we received a free app! App was delicious and dinner was outstanding!! Beds were so comfy too & room quiet!

I made my reservation on April 2 for my stay from June 5-8. I even called the hotel on June 3 to confirm my reservation. I had reserved a handicapped room with 2 queen beds. As I was coming through Nashville, I received a phone call from the clerk at the hotel saying that the people in the room that we had reserved were apparently staying over. He asked me if I wanted to move to a regular room with 2 queen beds or the handicapped room with a king bed. I told him that I really didn't want to change to either one, since that was not what I had reserved. I did change to the regular room which was on the second floor. Everything was ok until we returned from the event that we attending about 11 p.m. on Friday and the elevator wasn't working. My 94-year-old mother was with me and there was no way for her to walk up 20 steps to our room. We then had to change to the handicapped room on the first floor with the king bed. Then I had to go and move all our belongings to our new room. The bathroom in this room was awful because there was no place to set anything. This could have all been avoided if we had not been moved in the first place. Apparently having a reservation doesn't mean much.