Comfort Inn & Suites Springfield I-55

The staff was nice, but they were clearly short staffed, with the receptionist also doing laundry duties. We got a 2 room double queen suite. The layout was fantastic for a family with young kids who nap, but the rooms are in need of updates. The first room we were assigned smelled like something spoiled in the fridge. The second room's carpet was damp, but we assumed it was from being shampooed so we appreciated that for our crawling baby. We were given a folding crib and a sheet to cover the mattress. The crib was missing the second locking mechanism, but the mattress locked it in place enough to be usable, but there was a risk that the baby could pinch her fingers. The mattress itself was old and dingy and the sheet they provided was damp. We went to Target and bought a mattress cover and fitted crib sheet. When he pulled out the sofabed, the mattress was dirty and extremely uncomfortably. The sofa itself was old, dirty, and felt like it would break every time we sat on it. The armchair was broken. The legs bowed under the slightest weight. The seat adjustment knob fell off of the office chair when it was moved, it fell apart into 3 small pieces including a metal ball bearing which could have easily been swallowed by the baby if we hadn't noticed right away. We had to move the sofa to retrieve a toy and there were discarded towels and garbage back there. The pool was cloudy, but warm. The breakfast was good. The water pressure and temp were great. Air worked well.

VERY GOOD STAFF!

The stay was nice. Beds were nice and comfortable. Pull out couch had one corner of bed that was either broken or part of the frame need adjusted but our child was able to sleep on it. Kids liked the pool but the water was cloudy and the pool area itself was hot. Otherwise a nice stay. Liked that they used real eggs for breskfast. Everything was fresh and hot. B&G was fresh and hot . It was nice to have the snacks and drinks from 5 to 7 in the evening.

Staff friendly, whole hotel was nice and clean. We enjoyed the pool. Close to restaurants and the interstate.

Property was nice. Couch in living room was worn but appeared to be clean. Bath tub had pubic hair left on the rim but it looked clean otherwise. There was plenty of clean towels. Overall the place was clean in appearance.

The hotel room was clean, the staff were nice but the pool was disgusting. I took a shower then took a swim I showered again and I was filthy! I own a pool; that is unacceptable. I also began to feel sick to my stomach. Children swim there, balance the chemicals and backwash for health and safety!

The front desk staff was very friendly and helpful. We really like the location. It was close to many interesting restaurants.

Convenient to restaurants and coffee shops.

Breakfast was poor at best. Hallways are dark and dingy. Bed was simply not comfortable.

Understaffed, room wasn't ready at check in time, groups of people smoking weed right outside the doors as we walked into the building. Staff overwhelmed

It was a nice place, but no came in on 2nd day to empty trash and restock towels. toeels

The only negative I have to say about our stay is that one of the beds in our room was very uncomfortable- it was almost sinking in in the middle. The other bed wasn't too bad. Also, the pool was pretty green and cloudy and the walls of the pool were slimy to the touch. Otherwise, our service was great, clean rooms, and the breakfast was great!

Youngish blond lady on duty was amazing, checking me in quickly and so friendly. Later she was doing laundry while watching front desk and running for ice ( all ice machines down in the heat wave)

The only things I can think of is maybe having the pool a bit warmer. Wasn’t able to use it for that reason and the water also was a bit murky. It would be nice to have a place for soap in the accessible rooms. The room we were put in was great except for that.

Great place to stay, super breakfast helpful staff.

check in and check out was very fast! Staff were excellent! Room smelled bath tho and needs a cleaning

Quick and painless

Everyone was very helpful. Beds were comfortable.

Everything was clean, nice and friendly service

Needed a major update. Room wasn't as large as picture. Sofa was was very uncomfortable. Limited lights in bedroom.