SureStay Plus Hotel by Best Western Hayward

Front desk staff spoke very poor english, elevator didnt work forcing you to drag heavy luggage up flights of stairs, toilet malfunctioned alot, and the deposit was alot higher than other hotels

It was okay the lady who was there when we checked in didn’t know much and was kinda rude but the other 2 lady’s in the morning were fantastic. Elevator was out of order so be prepared for flights of stairs…

Room was clean, easy to get there, convenient location but the hay to improve the breakfast.

I absolutely love the check in lady! She is always so nice& helpful! I love her

Very low class.

The staff was very helpful. The hotel was clean and quiet. Just a warning, I’m handicapped and called a week before to get a first floor room, the elevator wasn’t working. I got there they had me on the 3rd floor and the elevator still wasn’t working. They found me a room, but did ignore the note. Definitely communicate if you have specific needs.

The beds were comfortable, I fell asleep pretty quickly.

Overall it is good.

Elevator out of order.

it's proximity to shopping center is likeable. Quiet place and accessible, It would be nice if there is variety of food served for breakfast.

Hard to locate due to tucked away location, and sign was hard to see. In the morning the breakfast was severely limited and there were no more plates and forks. When I went to the front desk to ask, she told me to knock on the door where the other person working was, they then handed me the plate plates to go put in the area where the plates belong. I also had to empty the small garbage for coffee creamer and sugar because it was overflowing. When we went back to our room later that evening, our keys didn’t work. The gentleman at the front desk told me to push it harder against the sensor, so I took the rickety elevator back up to the room. I pressed harder against the sensor and it still didn’t work so I went back down to the front desk again and told him it didn’t work and he gave me a new key which then did Work. The second morning the breakfast was no different, very underwhelming and not good. There was also a razor cover in the shower leading me to believe it wasn’t cleaned very well. I have a thorough understanding of what to expect from a lower budget. I was not impressed.

Everyone was very welcoming. My family and I had a great time

Heather wasn’t working office didn’t answer phone calls it was very cold

Rooms were clean and staff was helpful.

All great!!!

One of the worst experiences I've ever had in a hotel

Not enough parking and not safe

Great

Amazing…thanks

Hotel clerks were very nice