Comfort Suites Arlington - Entertainment District

Property was in good shape, elevators ran slow.

Overall good stay experience in all categories. Was disappointed the pool was closed but not a big deal.

There is a restaurant across the parking lot which was nice because I did not rent a car. The hotel had all the amenities needed, but the pool was closed for some reason and the elevator did not come up to the forth floor, so we had to take the stairs to the third floor to get the elevator. The desk clerk did tell us it was malfunctioning.

Room needed updating beds very uncomfortable, advertisement/pictures deceiving, no as presented on website

The Property was within minutes to the Arlington Convention center, the E Sports Stadium, the AT&T stadium, Six Flags and the baseball stadium. I was there for a graduation and it worked out well.

This trip was different. I just wanted to relax for my birthday because this hotel is one of my favorites. Unfortunately the employee (Monica) at check-in made it uncomfortable due to false gossip from a previous experience with an ex-employee who violated my ADA rights. The issue was resolved which I don’t know why the employee keeps making it more than what it was by implying that the previous GM spoke negatively about me?🤔 which is unacceptable to defame someone character. I meet the new GM and shared this information. I just don’t appreciate how I was made to feel this trip around. But I did inform the GM in Texas, a hotel can ask a guest no more than (2) questions about a service dog if its role is not obvious: "Is the dog a service animal required because of a disability?" and "What work or task has the dog been trained to perform?" Hotels are prohibited from asking about the guest's disability, requesting medical or training documentation, or requiring the dog to perform a task for proof. So NO… a hotel can NOT ask more than (2) questions. Please educate front desk staff.

Jessica customer service is amazing!

The hotel was very quiet and the rooms are large. My only problem was the elevator. It was working fine on arrival but later that day and during my entire stay the button to summon the car was not working. When I checked out I had to carry all my things down 4 stories of stairs.

Nice

I liked everything about the property it just didn’t have the hot water hot enough I felt like I was taking a shower in kind of cold shower

Hotel is not in the best shape, but the bed had me sleeping like a baby. Happy it was pet friendly as well.

there are no box springs on any of the beds or at least in my room

Very close to all the entertainment in Arlington. Very quiet, clean, and everyone is friendly. We enjoyed our stay!

We do for a family trip and we love you that everything is really clean and the people’s working there is really help. We love that place.

Pool was closed

Loved it. Quiet and clean and well maintained

Overall, it was a good stay. Check in came with a nearly 5.00 surprise facilities charge that isn't presented by Hotels.com. Frustrated with that. Our door wouldn't deadbolt but they fixed that right away. Pool was closed. Beds were comfy and the shower was amazing with the hot water and water pressure. Room was a nice size and it was a perfect location for ATT Stadium concert.

This hotel was great for our trip. The staff was always so nice. The breakfast was delicious and the rooms were very clean.

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Room was clean but smelled terrible and musty. A/c must have been having issues because it wasn’t cooling properly.