Crowne Plaza Hotel Fort Lauderdale Airport/Cruiseport, an IHG Hotel

Always clean with really nice employees!!

The hotel and room are clean and spacious, not cluttered or dusty. The Kiki’s staff were wonderful, attendant but not intrusive. The woman at the front desk was courteous, however when we asked for a 30 minute extension for check out, even though we are long time IHG members, she refused our request. So we had to stand with our luggage in the parking area for 30 minutes waiting for our port shuttle. Everything else was very nice.

Shuttle service and hotel staff were great.

The proximity to the cruise ship terminal is a plus. Breakfast was adequate.

Airport shuttle made our stay night before our cruise convenient

We arrived early from the airport. Transport was very friendly and quick to pick us up. She was already parked and out by the time we walked to pickup area. Staff was also very accommodating to help us check in to our room a little early. Would stay here again!

Quit place

I have numerous complaints and I asked a manager to contact me but never did. We stayed and were checked in by Danny on 5/4/25. He said he was going to put us on the 0500 shuttle to the airport. We get to the room to see the tv does not work, having 2 children under 2 and it raining out, this was needed. We called and they said someone would be in, in 30 mins and would come up. We then were getting the kids ready for bed, pulled down the blankets to find and old food wrapper with crumbs in it. I called down to double check that we were on the shuttle. The lady giggled and said “please excuse Danny, he didn’t put you on”. She was so rude. I asked if there was any accommodation she could make being that this was a mistake on their part. She kept getting loud and just saying just get on the 4am or get an uber, I gave up on having her accommodate us. I then told her how no one has come to fix tv and let her know about the dirty bed. She sent someone that couldn’t speak English to us. He through a rolled up sheet on the bed. Said “be back” then nothing. This was horrible, dirty and just rude! When we came down to check out and go catch our Uber (5/5/25 @ 0455), the lady was on the phone yelling at someone and wouldn’t pay us any mind. I can’t believe I spent money to be treated like this and stay here.

Airport shuttle was called. Waited 15 minutes. Watched shuttle pass by without stopping. Room on tenth floor was nice. TV set worked but could not receive any channels of any type. Man came and worked on it about 30 minutes but was not able to fix situation.

Large rooms.

We had a great one night stay. Easily took an uber/lyft to the marina a short drive away. Extremely close to the cruise port & airport. Front desk staff were so nice & remembered us by name the next day checking out. Same goes for the valet attendants. The buffet breakfast was really good. The rooms were nice. The beds were so comfy I didn’t want to leave them. Would definitely stay here again.

Facilities a bit old.

The hotel is near the cruise port which served our needs. That is the only positive I can say. The negatives include: bathroom toilet didn’t flush well, hair dryer didn’t work properly, bathroom was small, air conditioning unit was loud, guest upstairs were noisy. Without going into anymore detail, I can say we will not stay here again. Make sure you are an IHG member if staying here otherwise, management will not compensate you for the inconveniences.

Clean and everything it claims to be, which is the biggest for me.

My family and I stayed here for a night as we had to get in the day before the cruise we were going on. Overall, the property is very nice and clean, seems very new and the staff was excellent. I would definitely stay here again if I was in Fort Lauderdale.

Experience was good but there wasn't any shower gel in the shower and when we called the front desk, they delivered lotion and not shower gel. Then soap bars were delivered and that was ok.

The property refuses to provide me with a refund when I booked it with the wrong date and I requested the refund right after I booked it.

The property was beautiful, clean and close to everything! The breakfast was wonderful for just two of us who really didnt want to go out and offered a good selection!

Front desk service very poor!

We stayed at property before our cruise then after. They had two elevators but one was out of service. When to need to depend on getting you and your bags down it was really time consuming and inconvenient. We were also told when booking that free shuttle would be available and it was not.