DoubleTree by Hilton Jacksonville Airport

Terrible experience from the front desk to the sewer smell in my room and the broken door of my sisters room.

hotel provided airport transportation at no cost. extended my check out time with no hassle.

Front desk staff extremely rude.

Convenient, nice staff, little outdated.

Great hotel, stayed there for a work trip, would definitely stay again.

Always a pleasure to stay here

My check staff was terrible, she needs training in customer service.

Staff were wonderful. Especially Tranika Santral Supervisor who went beyond to help me get some milk with my cookie. These things stay with you!

Don’t stay here !! Stay away the hotel is not clean !

The lamp in the room was so dusty it wasn't a just one day not cleaned item. There was a dead ant in the sink and hair in the shower. If if had been just one thing, I could have overlooked it but all three, that's a dirty room. Also the pool was full of bugs. I was told it was closed the day before for cleaning... didn't look it. When I was getting ready to leave the pool I left a few things on my chair and went to the ladies room to change. A staff member stopped me to point out the things on the chair and I replied that I knew that they were there and that I was going back for them as soon as I changed. She pushed the issue a second time and again I repeated that I was aware that the stuff was there and that I would take care of it. When she pushed the issue for the third time she went from being helpful to being harassing. I finally had to tell her that I didn't want to get my beach cover wet while I was changing into dry clothes and that is why I was not taking it into the bathroom with me. I should not have to explain myself in detail to hotel staff. It totally made me not want to stay at this hotel ever again. But to end on a good note, the breakfast was lovely!!!

It’s a beautiful hotel on JAX airport property and remarkably quiet with comfortable beds. I feel like the shower has a design flaw as you have to enter at end to turn on and you get blasted with cold water instantly. Not a deal breaker though.

Excellent place to stay and very clean.

I had a great stay. The staff were friendly and attentive to guests. The elevators were a little janky. My only issue was with the bathroom in the room I was in. The toilet flushing mechanism needs replaced and doesn’t flush properly. Also the shower door pushed in and doesn’t close properly. The shower is narrow to begin with and the door should swing outward and then seal shut

Needs refreshing

Our room was nice but I do not recommend the rooms with patio/balcony. The rooms are by the pool and they play music over the speakers until 10pm. Not great for early morning flights. The hallway was musky. The beds were great and the room was a good size. The airport shuttle was very convenient. The staff was friendly.

Staff was efficient and very courteous

Average hotel but fair for the price

VERY close to the airport -- you really could walk to the terminal but there is a 24 hour shuttle, which was the #1 reason I picked this particular Doubletree. The JAX airport car rental/parking lot had just had a catastrophic fire, and it was uncertain where and when the car could be returned to. I ultimately returned to the airport offisite, took the auto rental shutlle to the airport, and Doubletree was there in a few minutes (less than 5) for the pickup. Hotel room doors, etc. are dated and could use a make over but very clean. Staff was great, polite, and corteous. Made sure I received my Hilton points and cookies... :)

Overall an excellent experience. The only down sides were the sleeping impediments specifically : noise from the swimming pool area and the wall mounted "spotlight" which also serves as the room climate control screen.. it is far too bright for anyone wanting a dark room to sleep in, cover it with a wash cloth or something and its fine.

Very nice hotel, super close to airport so it was perfect for a stay before an early morning flight.