DoubleTree by Hilton Washington DC Silver Spring

The room was clean and nice. I waites a long time for check in

Location

Convenient to what I was doing nearby.

I love the cleanliness.

It's was amazing they loved my dog

Funeral service

The staff was the bomb very professional and kind the young lady that checked me in very professional and kind

Good walkable area with lots of dining and entertainment options. Good cookies at check in but only got 3 since they ran out. Room is comfortable enough and updated. Breakfast is solid. Restaurant is clean and well furnished. Staff is very nice. Only one elevator working when we were checking out. Garage should be painted or something because it looks old. Maybe update the lighting down there as well. Only didnt clean our room the 2nd to last day which was disappointing.

The staff were absolutely fantastic helping me check in. Very fast, very friendly. Hotel is very clean and has a good gym by hotel standards. Fairly centrally located with plenty of on-site parking

It was an ok property. Staff was very friendly and helpful

The staff is so nice and friendly

Our stay was comfortable. The room was clean and well organized. I didn’t like not having a microwave in the room. My husband said the breakfast was satisfactory. I would stay there again.

The hotel itself is beautiful, and it's in close proximity to D.C. However, the staff that I encountered was passive aggressive and not helpful. When the printer wasn't working, I asked the staff if they could kindly print somrthing (they did). And then I asked if they could delete the info I sent because it contained personal ticket information. The person at the front desk at the time, Lisa, said something snarky like, "I mean, I'm here; it's not like I'm going to go." And that was just one of a few passive aggressive things she said. If you're working in customer service, don't be so nasty.

The hotel is perfectly decent, but my experience with a front desk staff member left me so disgusted. I went to the lobby store to buy a few things a few times and both times she was muttering under her breath saying terribly mean things about me and then when I’d ask her what she was saying she would say something random like “the weather is windy” or just “nothing”. When she did speak to me she gave me so much attitude. I was already going through a lot and am in the area unexpectedly for sad reasons and I haven’t slept in days, and those interactions really hurt me. It was embarrassing for me because it was happening in front of other people, but it was just so mean. I was very upset and it totally ruined my stay. I just needed a place to gather myself and recoup and rest and it was the opposite of that

Amazing. Perfect in every way possible

N/A

Great experience as always .

The property was clean and accommodated short stay. Parking garage is small but convenient and priced low. Location is a short distance from a shopping mall and restaurants.

Will stay again! Very comfortable and close to metro.

Nice hotel & friendly staff. Although, I did receive a random $40 charge 2 days after checking out.