ECHO Suites Extended Stay by Wyndham Dallas Plano/Richardson

Very good location and close to eating places

Nice clean property and rooms.

Very nice staff and clean and comfortable.

Smell was bad to many dogs.

This was the time me and my boyfriend stay here. It was nice and clean. The staff was so nice.

Air conditioning system is poor

Overall stay was comfortable and nice. The place was affordable, clean, and was close enough to the places we wanted to go to.

No deposit for incidentals required, so check-in and check-out are a breeze. Very clean rooms. Bring your own cups, dishes, coffee, etc. Coffee maker is available for purchase.

The room accommodations. Quiet.

I've stayed at this extended stay hotel 4 days at a time, 8 out of the last 12 weeks. The conditions have definitely been deteriorating. The hotel is new and so not at all grimmey, but they don't seem to have a very good cleaning staff. There is often little bits of garbage in the hallways and the elevator is dirty, often with dirt or mud caked on the floor. The rooms are tidy, but I wouldn't go as far as to say clean - I wipe everything down with cleaning wipes when I get there. I've also been woken up to two separate domestic disturbance type situations in the hallway in the middle of the night. Law enforcement was called on the first a few weeks ago, the second was a very loud and heartbreaking fight between a mother and her teenager that went on for about an hour. For the cost, this is a decent place to stay. The newness of it helps it feel cleaner and safer than many others in this price range, and it is pretty conveniently located. I fear that without good maintenance though, this hotel is going to age much more quickly than it might otherwise. I've been trying different places the last month or so, and have found a new place to make my regular place to stay. I will only return here when I can't book the new place for the same price (which is what happened this week).

I understand that the front desk staff has no control over their lazy housekeeper… I was shocked at the condition-how things had changed for the worse. I’ve stayed here before and it was a wonderful experience. Yes, get rid of that lazy housekeeper and hire someone who actually performs their duties properly.

Every time I stay in a Wyndham hotels the mattress are really bad for my back, I can hardly stand up or move but it’s convenient for my husband because he is a traveler nurse and usually there’s a Wyndham hotel near the hospital he has a contract with. I just go and visit him for 2-3 days.

The hotel smells weird

Basic hotel but very new and clean. Great for a quick stay. Cant beat the price. Newly built food options that are walkable.

Terrible and didn’t even happen… but they’ve still got their 179 from me… long time number first time problem unfortunate

The positives: brand new, very clean, inexpensive, full kitchen, and secure. Why I won’t stay here again: a lot of road noise so close to the turnpike, only a simple chair next to the bed and desk chair so no place really to sit and watch TV, Direct TV service was hit or miss, lobby doors do not slide open so difficult to navigate if your hands are full, no expected hotel amenities like coffee maker or hair dryer, no breakfast, no carpet in the rooms so upstairs neighbors were very noisy walking around and scooting chairs, thermostat in the room is confusing, rooms are sparse and bare. The Hampton Inn and Towneplace Suites down the road also have full kitchens and a far nicer places to stay.

Hotel not follow the own rules on Experian

Very nice and Great Price!!

Nice place

What a terrible day and this hotel has poor customer service. We got an emergency call from family and I booked this hotel at 7:30pm on July 15th. We drove from West Texas to this hotel in Dallas/Richardson at 3am on July 16th. Before booking I checked the website carefully, they said check in time is 3pm. Check out time is 11am. Why didn't they say what time is the latest check in time? And on the website it says 24 hour front desk but no one is at the front desk, I tried calling them and they said I can't check in at this time…… Never had this happen to any hotel I've been to before. I asked for a refund, they told me to call customer service and they checked all the information, kept me on hold on the phone and said the reservation was canceled but I didn't and didn't receive any emails from them. They told me to wait, they checked again and hung up. I called back but they didn't answer. That's why I'm writing this at 5am, sitting outside a gas station with my kid even though I already paid for the hotel. Waiting until morning so I can go to the hospital to visit my dying relative.