Extended Stay America Suites Austin Metro

M

We changed rooms twice. In the first room the bathroom sink was stopped up with gross debris in the sink. The second room was filthy and smelled like cigarette smoke. The third room still had garbage in the trash can from the last occupants. People at the front desk did change the room but were not nice.

If roaches, sticky floors and frivolous fees for amenities that would otherwise be standard (like fresh linens) are your thing, well, this place would be a match for you. Not to mention the cracked sink and barely functional shower...but those are things adventurous travelers can discover for themselves.

I like the friendly atmosphere at this quiet and cozy place!

No dishes or cookware rven though it had a kitchen. No coffee pot. Gront drsk is closed from 10p-10a so no one to help you when you have an isdue like our toilet getting clogged 3 hours after arriving. Very ghetto hotel smelled like weed all in the building. Will never stay again !

Room stunk like weed and cigarettes. Beds appeared clean. But did not smell clean. Very dated and worn out shower faucet did not work correctly at all.

The rooms are out dated. They are clean but the kitchen needs to be updated!

Our stay was absolutely awful. Our room had bugs in it, it wasn’t clean, the door to the room kept getting stuck so you had to body slam it to get it open, the AC was coming off the wall the lights barely worked the room smelled like smoke and we had a lizard in our room. When we went up to the front desk to get someone to help at least catch the lizard no one was there after 10pm and no one answered the phone when though we were assured that someone would answer after 10. We were forced to stay the night even though we really didn’t want to and when we went to talk to the property manager the next morning so we could cancel our reservation she laughed at us. I will NEVER stay with Extended Stay Austin Metro ever again

good

I chose this place based on what I was looking for as far as amenities, example, breakfast, pool, etc. based on the description this place was best. When we got there we were told that there was no pool(closed), there was no ice machine, they do not do breakfast anymore.

Didn’t ask my age when I was checking out online and verify that I was 21 before i paid them full price. Once I got there they refused my stay at 8:00pm and did not give me a refund even though i had not been asked any questions regarding my age before paying full price.

Bed bugs , no bathroom door lock .. friendly staff however the property facilities need to be improved . Not recommended for family !!!

Love ot

Was nothing like advertised! Smelled horrible! Smelled like weed, cigars and dead animal!Dirty! Never again!

The hotel was totally run down. There wasn't even coffee or a trash can in the room. In the parking lot they had 2 picnic tables & people were making noises & who knows what else late into the night. Traveling as a single woman I felt very unsafe. Hotel staff at check-in was nice. I left the next day at 7 am & there was no staff to be found.

The room was nice, but sofa bed wasn't prepare to be used. No sheets were provided.

When I got there they told me they over booked and said I didn’t have a room then gave me a “deluxe” suite which the freezer door would not shut completely (we couldn’t use the freezer it was room temperature) the room also smelled like mildew worst experience I’ve ever have using Expedia

Warning: This hotel does NOT honor reservations. I booked a room 9 days in advance & read their terms of service carefully before booking, which CLEARLY states check-in time STARTS at 3 pm, you will be charged if you don’t check in by 6pm, check on times are listed & They Do Not Honor Their Own Stated Policies. They Lie & can not be trusted. At 5 pm, as I was about 15 minutes from hotel, they called to tell me they Would NOT honor my reservation, they had OVERBOOKED & reservations are on a “first come, first served basis” Again, their own policy as stated is that check-in time STARTS at -in time iSTARTS at 3pm. Reservations are on a “first come first served”basis?!?! Their website says NOTHING like this - the GM blatantly LIED to me, the company is dishonest & Does Not Honor Reservations! As it was the first day of SXSW, there was no possibility of finding another room in Austin. Do Not Trust This “Hotel” to honor your reservation. The manager threatened to NOT refund my money because of my “attitude” - even tho THEY DID NOT HONOR MY RESERVATION! - I was less than 15 minutes away & would have been there well before 6pm - & their “policies” CLEARY state check-in times & says NOTHING about “first come first served”. Do Not Trust This “Hotel” to honor your reservations. They are dishonest, making a reservation is useless - They Do Not Honor Reservations!!!!

It was in bad neighborhood and it was dirty. My reservation was not secure and was cancelled by the hotel.

Stuff doesn't work, room stale, uncomfortable, deskperson not attentive, property and rooms need updating badly