Extended Stay America Suites Boston Westborough Connector Rd

Carlos was super awesome. So accommodating and friendly. I was a bit of a Karen about the initial room we got and he without hesitation showed us another and made it happen in minutes... this man needs a raise!

Good

It was nice and quiet I like the place

I honestly should’ve asked for a full refund, but it probably would’ve been a waste of time. There were a lot of bugs, both alive and dead, in the room, I found stale potato chips scattered all over the floor and I had a pup with me, so all of these things already, bad. The toilet leaked from the bottom as well (I had not used the shower or anything yet, this was as soon as I walked in and looked around to check the room for things my pup could find). The room also reeked of fresh paint and the floor was not vacuumed. A good majority of the guests staying there were very off and too in your space, so I mostly hunkered down in my room and only left to walk my pup outside. I truly wouldn’t stay here again nor would I recommend it, I only stayed here because it was last minute, and I have been to wayyyy better extended stays in other locations.

Very good

Very good

Very good

Very good

Not what I expected

Took three rooms to find one that could be endured. First room the television and lights did not work; second room, the kitchen sink had standing water with an enormous amount of congealed grease and chunks of food stuffs, resembling vomit. Additionally the bathroom sink and tub were filthy, but the tv worked. The third room, while not sparkling clean could be tolerated. The TV worked but the phone did not so we could not call the front desk to get the missing bath towels, also the hair dryer was missing. The front desk apologized but it remained the worst condition anyone in my party has ever experienced.

Love the staff they are so friendly and very helpful when needed and love how friendly everyone is

I didn't like anything. The room was a dump. For $428.00 for a 3-night stay, the place was in shambles. Please look at the pictures. The kitchen sink was not even cleaned from the previous person. The sheets had a makeup stain on it. It looked like an abandoned property. There was a constant banging noise to the point that my bed was shaking and vibrating from the noise. Big bangs against the headboard area. Then it would stop, and a constant, low thud would sound over and over, like a machine or pipes in the wall, or as if someone was doing jumping jacks. I tried to listen to the room next door, but there was no sound coming from it. It was in the walls. Then at 1 am, someone started yelling across the hall, and I heard a huge crash several times like as if someone was throwing chairs. I called the front desk, and I heard them knocking on the door, but no one answered, and they just didn't do anything about it. This went on for an hour. They offered to change my room to a room they said had no complaints, which means they put me in a room that they knew had complaints. I said I was going out for the day, and when I come back, if the noise continues, I will move. I came back, and that constant low thud sound was there again. I thought if I had to pack up everything and move, I might as well find another hotel. I did, right next door to the Hampton Inn. No issues at the Hampton, If I could give it no stars, I would.

They advertised a grab and go breakfast which most of my 11 day stay was just coffee, tea and oatmeal. They will only clean your room once per week. The rooms all smell like cigarettes and some dont have microwaves. Stephanie at the front desk was a friendly face in an otherwise dismall setting

Our stay was terrible. I travel for work and have stayed in hundreds of hotels around the world the last 50 years, and by far this was the worst hotel we had ever stayed at. Rooms were filthy, mold, dirt, hair everywhere, from the bathtub to the bed. Broken furniture, mattress had so many lumps you could not get much sleep. There were holes in the walls and furniture. We had to wait 31 hours for someone to unclog the toilet. The outside of the fridge was disgusting. Manager claimed it was rust, if so, then why is it removable with a towel and water? Stove light and fan didn't work, told to open window while cooking. Mold and hair all around the stove top. Room door didn't lock all the way. I have pictures of everything. There was no daily room cleaning, we had to ask for our rooms to be cleaned. Funny thing is, they do not allow anyone to be in the room while they are cleaning. Hmm, it's not a state, federal, county, or city law, why can't we stay? If you needed clean towels or sheets you had to go to the front desk, no problem. However, usually there were no clean towels or sheets available, sometimes it would take a day or two to get them, but you had to keep asking. In the time we were there, the hallway corridor, was only vacuumed twice. We were allowed to change rooms twice, but the issues remained. When we complained, the manager made excuses, he had only one cleaner for 50 rooms, not enoughstaff, corporatewon't allow them to fix or replace items, etc. There's more

The checkin process is very easy. The bathroom has uniration smells. Appliances are rusty, and carpets are a bib worn out.

Red flags went up as soon as we walked it. Elevator does opened up and the there was something spilled on the floor. The hallway smelled bad. Opened door to our room as were met with a fridge covered in rust. The floor was sticky, stains on the sheets, and soap scum in the tub. Did not stay. Received refund without questions. Only upside was the people at front counter. Very friendly.

The hotel (the hallways and my room) smelled like stale food. There were drips of something unidentifiable on the furniture. The mattress was stained. The staff member who checked me in was courteous, but the hotel and room were a big disappointment.

It was great

Reliable place to stay

The room of the filthy and in deplorable condition. We left immediately. I have never checked in and out of a hotel in 60 years traveling. a full refund. I will NEVER even consider staying at another ESA hotel again after this!