Fairfield Inn & Suites by Marriott Memphis East/Galleria

Property was old and not well taken care of. I could see mold in the grout in the bathroom. Some of the tile was coming off the wall near the floor. Weird smell, like trying to cover up smoke smell.

First, the pool area is very unappealing. The caution tape everywhere is a turn off. The rust on the door makes customers don't want to go in. The so call breakfast is nothing like the pictures that are in the breaking area. The carpet on the first floor by the elevator needs to be chaged. The elevator floor was disgusting but the yried to clean it. The rust on the bathroom door in room 327 needs to be cleaned. The mold in the shower on the left side on the ceiling needs to be cleaned. The smell when you walk in the doors by the front desk is foul. The sheets on the bed made me itch. I'm thinking they was changed from the stay before me. I had to sleep in my own bedding that I bought from home. The last but not least. Why is room 327 door sign is a piece of blue painters tape. I have pictures of everything that I mentioned.

Very nice and friendly

I chose this hotel because it had a pool so the grandkids could swim, but unfortunately, the pool is out of service and there is no indication on the website of this

Clean good location good staff. Bad breakfast

Toilet seat was loose, We replaced & fixed the plug in the tub, paint in room was chipped & the curtain liners were last cleaned in the 80’s. Breakfast was limited selection but adequate.

Good location. Room was recently updated - new carpet in room and lobby. Renovation still underway which is apparent in and around property.

Hotel was under remodel a lot of construction areas/ large dumpsters in the parking lot. Staff were extremely nice and helpful. The bathroom light in our first room wasn’t working they were quick to move us into a better room.

Great place to stay

Needs to fix indoor pool. They advertise indoor pool but they had damage areas areas around the pool which was unsafe. Carpet is old. Elevato needs new carpet old and tattered.

The TV remote was dead and wouldn’t turn on the TV so I tried for over and hour to contact the front desk using the room phone which was unplugged and calling the number direct on my private phone - it just rang and rang no answer I am handicapped and requested a handicapped this was not it unfortunately. There are better hotels in the area I should have spent the $20 more..

Front desk was rude. I would ask something and he would tell what! The elevator smelled horrible the carpet was torn and dirty. The room the bathroom door didn’t close, noisy. Pool had a funky film over it and hot tub was not working and it was dirty…

The room did not have an iron and ironing board. The front staff was awkward and didn't take my ID to get my room or ask for my name which was concerning. He also said he could not give me a recipe which I did not like. The hotel also had a bunch of random little weird things about it. Ramps into the entrance were in a weird place and we're very steep. The lobby and elevator was really small. The furniture was mismatched in the room. The sprinkler was covered from when the ceiling was painted. The TV on the room was mounted crooked and off-center.

It was just what I needed

Hotel was run down and not terribly clean. Our room had a strong musty smell and rusted fixtures.

The property is alright, but I didn’t like that the swimming pool was closed!

The pool had caution tape and it was rusty the photos on the internet is nothing like the real site no towels dirty comforters and pillow slips most worst stay for me and my grandkids I hate I choose this hotel never again

We had to pay security to watch our trucks so our personal items would not get stolen

I have rated it his location poor because they were NOT honest up front. We did not have a TV for one and a half days due to this hotel being newly renovated. They asked us to move to another room because we had no TV service and then told us NO ROOMS had Internet service. However the lobby had A functional TV. The pool area is a mess until they finish it. But the front desk was nice even though they were incorrect in their knowledge. We didn’t have room service because they only do room service every 2 days unless you request it ( no one told me until check out day) we stayed 2 days. They had great breakfast but cook according to how many guest are present at the time so when we came we had to wait for breakfast. However once they get up and running I think it will be better. I will give them another chance but will ask questions of what to expect once I arrive.

The staff were friendly and room was nice, the bed comfy and room was clean. Public areas look a bit tired and the lift is in need of a good clean not a problem for a one or two night stay. My problems were with noise. The outside noise at 5am was intolerable, I know I cannot blame the hotel totally for that but location is key and better windows. There was also excessive noise from neighbouring rooms which was disturbing. You can clearly hear conversations/phone calls so be careful what you say out loud. I was woken up at 5am by external work noise and at 6:30 am by my neighbour putting their TV on.