Fairfield Inn & Suites Lancaster East at The Outlets

The staff was amazing. I asked for two extra blankets and they sent it right away no questions asked. The whole place was clean and well taking care off. The hallways look clean and smelled clean. I highly recommended it.

This hotel was so chaotic and poorly managed that I may never stay in another Marriott property again. Was quizzed about my religion during check in, did not receive vital info about housekeeping, room wasn’t very clean, and breakfast was terrible—apparently they don’t order enough food when they’re full booked and the area was filthy. I’ve stayed in no name roadside motels that were better. The overnight desk clerk was professional and clearly doing her job. The rest? Well, some massive training is in order.

Overall the hotel needs to be refurbished. Breakfast left a lot to be desired. The individual cartons of milk were clotted even though they were not out of date and the waffle irons were not turned on because the batter dispenser appeared to be not working. The tub was slow draining while trying to take a shower.

The property was extremely clean, the staff was super friendly, and the breakfast was delicious.

Great place with modern amenities in the middle of nowhere. Definitely will stay again if in the area.

The staff was great and very helpful. The room was what we needed. My concern would be with the bathroom. There was no vent fan in the bathroom and usually there are several hooks to leave towels which they had a hairdryer on one of of the two. The hotel itself had a problem with its AC which wasn't working, and their snacks and drinks area was depleted and never filled.

Quiet, clean room and a very nice breakfast offered. Front desk staff were very accomadating and friendly. We will stay there again!

Very nice and clean

We have stayed at Fairfield Inn + Suites many times and have always had a good experience. This trip and this location were not great. -AC broken in lobby -Floor in our bathroom covered with a slippery substance-I washed it -Coffee pods did not match the coffee maker in the room-clerk replace it when I insisted -No soap at our bathroom sink (unsanitary after using toilet!)-clerk said they ran out -Swimming pool out of service -Countertops in breakfast area not wiped down during breakfast -Full garbage can sitting out near breakfast area. We watched an employee walk by several times and the only thing he did was check to see if there were still eggs The front desk did apologize for all the issue. It was not his fault but I do question the skills of the management.

It was extremely hot everywhere except for the room. The pool was cloudy and salty and the pool floor was very fuzzy and strange.

There was no air condition in any common space. Breakfast was short of most options. The manger admitted that this has been problem for multiple summers and owners refused to replace AC or fix problems. Staff was nice and room was good. Traveled with a group, but because the hotel was so uncomfortable we could not spend time together.

Very kind and helpful staff, great location around almost everything you need!

it was very quiet.

Air conditioning in common areas not working. It’s nearly 100 degrees outside. Ridiculous

My trip was great. Hotel was comfortable. First person I met was Sam at desk and he made me feel comfortable. He gave some good referrals for food and entertainment.The room was clean, bed was comfortable. Breakfast was good. Coffee was excellent.

It was a really nice place to stay. The room was great, and they provided breakfast. The only ding was that for our stay, they were resurfacing their pool, so it was out of commission (concrete and painting work).

Awesome stay

The bathroom floor was dirty! Had to ask the front desk for soap at the bathroom sink! There were remnants of popcorn in the room!

Terrible hotel for $500. No late checkout.. The bathroom was dirty with Hair on the floor.. staff not friendly

It would be nice to have scrambled eggs on the breakfast menu. There were many people looking for them. Otherwise, rhings were fine.